Ever wondered whether you can run a business without the aid of technology? If your answer is impossible, you’re definitely spot-on! Because, today, almost every business runs on technology. For this post, let’s confine ourselves to desktop support. Now, technology is crucial for tasks ranging from sending a mailer to making engineering designs! And, with organizations becoming global, the need to support these desktop users 24*7 has become even more critical. Having IT admins make visits to troubleshoot causes a huge drain on productivity and is almost a thing of the past.
The need of the hour for an IT admin is to provide 24*7 support across global locations.
A remote control tool will undoubtedly be the unanimous choice of all IT admins! And, no wonder, the HDI Desktop support and practices survey report says, out of 1000 organizations belonging to various industries the recurring theme was the use of remote support tools. The survey crosses a wide variety of industries, from education to finance to healthcare, and all of them use remote support in some fashion. This is a multiyear trend, with these types of tools repeatedly being singled out as the most important tools used by desktop support professionals.
To fulfill this requirement, Desktop Central has now introduced remote control support for Mac Desktops, which makes remote troubleshooting really simple.
So, what benefits does this tool bring you?
Support teams can be located anywhere; they can troubleshoot effectively from a central location
Saves time and improves productivity
So what are you waiting for? Go ahead, download the Mac Remote Control, and troubleshoot remotely!
It’s fantastic that you are extending the functionality of DC to better cater for Macs. However, as the functionality extends your documentation doesn’t appear to be keeping up at all. Cases in point (these may seem trivial, but it’s the sum of the parts and indicative of a bigger problem):
1. URL: “http://localhost:8020/help/index.html”
•Windows Configurations: A step-by-step guide to define and deploy configurations to remote Windows users and computers.
•Windows Tools: Provides the list of Windows tools like Preventive Maintenance Tools, Remote Tools, etc., and the steps in using them.
Both should no longer be specific to Windows, as you now support Mac for both.
2. URL: “http://localhost:8020/help/remote_desktop_sharing/remote_desktop_sharing.html#Remote-Desktop-Sharing”
•This documentation is missing any references or instructions for the use of Mac remote desktop sharing.
I could go on, but I think you get my drift by now, I hope…
Thank you for your feedback.
Once we release Mac configuration support (expecting in this quarter), the naming convention will be changed accordingly, and we will change Windows Tools name.
“Changes related to Remote Control” – Since Remote Control for both OS’es operation and process more or less remains the same, therefore we preferred a Universal naming convention than OS specific.
Hope this helps you.
Thanks and Regards,