Forrester recently announced the results of their third annual ITSM survey at Fusion 2013, a conference for IT Service Management professionals. Summing up the experience there in a recent...
Different Kinds of Help Desk Callers – Helpdesk Humour
Embed Code: <img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p> Share & Get a...
Public Response to Thycotic’s Claims Against Password Manager Pro
Thycotic Software’s Secret Server (“TSS”) is a competitor to ManageEngine’s Password Manager Pro. We have learned of a document circulated by Thycotic purporting to compare...
Active Directory Integration with ServiceDesk Plus On-Demand
This is ONE BIG NEWS: ServiceDesk Plus On-Demand and Active Directory say ‘ I do’ You can now integrate ServiceDesk Plus On-Demand with your Active...
ServiceDesk Plus On-Demand is Generally Available Now!
We take great pleasure in announcing the General Availability of ServiceDesk Plus On-Demand, a SaaS based IT help desk and asset management application. This release is particularly...
And now it is IBM Tivoli Live ! But, does IBM understand the mid-market expectations ?
Michael Coté of RedMonk provides a good analysis of IBM Tivoli Live, an on-demand IT management system, launched last week. Apparently, IBM wants to target...
Healthcare Industry- Meeting Demands through Effective Networking
How long have you had to wait to get an appointment with your doctor? A day? A couple of days? A week? The demand for...
Remote Network Monitoring Adding Value for MSPs
The term “managed services” has become widely used as more companies and small and medium sized businesses are looking at IT outsourcing for more efficient...
Cloud Computing is Seeing the Brighter Side of Recession
This video was a forward with the following subject Subject: Interview Tactics in Times of Recession http://www.youtube.com/watch?v=HKV0QuQsonk Recession has a lighter side too!! The above...