The MSP market is projected to grow at a CAGR of 6.2% over the next five years. However, this growth depends on balancing customer acquisition with retention. Even with a 70% retention rate, gaining new customers is necessary to offset churn. Focusing only on acquisition can undermine retention efforts and harm the business.
Customer retention in IT service delivery needs top-notch services and advanced digital transformation. This depends on strong tools like remote monitoring and management (RMM), professional services automation (PSA), and IT security solutions. Many MSPs and MSSPs have these tools, but knowing how to harness them effectively is crucial for maintaining and nurturing customer relationships.
Bridging the gap, understanding the roadmap!
ManageEngine now has a platform exclusively for service providers designed with their unique needs in mind. To support the service provider community, we’re running a webinar series on the primary verticals required to run a service provider business.
The webinar series is split into three major parts: PSA, RMM, and IT security, spanning a total of 5 episodes. Here’s the agenda:
- Part 1 | PSA: We’ll start by exploring help desk intricacies and how automated workflows and AI assistants can enhance client query responses.
- Part 2 | RMM: These two episodes will delve into the various departments under integrated network monitoring and endpoint security.
- Part 3 | IT security: Two brainstorming session for IT security modules will close out the series.
What will you get out of this webinar?
- Domain experts will share experiences and insights in their respective service provider fields.
- The latest news and trends in the service provider community and market.
- ROI boosters, operational efficiency hacks, and IT security strategies.
- Best practices to increase your monthly recurring revenue (MRR).
While we can’t reveal all of the secrets and strategies we’ll cover here, how about a complimentary pass to the webinar? Join us to learn, connect with peers, and discover how integrating RMM, PSA, and IT security can streamline your operations and propel your business forward.
