Mauricio Freitas in his blog has written kind words on AdventNet’s support. Am sure, reading those lines, you share the same experience.
| Quote: |
| I logged a fault with AdventNet, and in a few days I received an e-mail asking for more information, and a debug program to trace the SNMP requests.After a couple more days I got a phone call from AdventNet and we looked through more settings.Today I received a second phone call, from 6pm through 8:10pm – that’s more than two hours on an international phone call. Using WebEx their developers looked through the application database, tested the issues, applied a fix and put the application to work again.
How is this for an excellent support service for a customer using their free version? I can only recommend their product and services now. By the way, AdventNet is the company behind the Zoho web-based office tools (think of word processing, presentation, collaboration, spreadsheet, CRM, project management). |
In having chosen to use our product, you have placed your trust – in our ability to simplify your complex work, to solve your problem, to make you delighted. Being that, as Mauricio Freitas says we go that extra mile, to ensure the customer is satisfied & the problem is solved.
Why still waiting? Come join the league of enterprises from world over that have chosen AdventNet ManageEngine NetFlow Analyzer for their business.
Welcome to the AdventNet experience – Now & Here
Cheers
Sankar 🙂
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