For the past few days, ManageEngine blogs are full with product release and hotf ix posts. So we thought, Why not release something from SupportCenter Plus too… Common Guys, our developers are also working (!$@#&!). Just Kidding folks.This is actually one of the long waiting upgrades for SupportCenter Plus.
SupportCenter Plus is ready with the latest and the most awaited update of 7008. We had a whole lot of requests, issues from the customers with regards to this service pack. Some of the important enhancements in the current release are
1. Multiple Contracts can be created for the same account,based on products.
2. You can make the request conversations private or public. This gives you the flexibility for the support staff to forward a request to another staff and get his opinions on it.
3. With the 7008 upgrade, you can make the solutions viewable for the non-login users and contacts without accounts.
We have also fixed some important issues raised by the users. For a detailed description of the enhancements and fixed issues, check out the read me file @
http://manageengine.adventnet.com/products/support-center/sp-readme-7.html
To download the service pack,
http://manageengine.adventnet.com/products/support-center/service-packs.html
Awaiting your valuable bouquets and brickbats….
And Hastalavista Folks, wait for the upcoming upgrades in Q4 2008. We have some interesting things coming up.
