Making predictions about the future is tough. So instead of trying to forecast events in 2014, we’re kicking off the new year in the coolest way we know – by looking back at our top stories of 2013.

Like the hardworking elves at Santa’s workshop, we did quite a bit of running around in 2013. And even now, as we take a second look at the past year, it’s just as breathtaking.

In the links below, we’ll take you through the top ServiceDesk Plus stories of 2013, including those that gripped users, those that you may have overlooked but shouldn’t have, and those that were incredibly surprising – even to us.

For a month-by-month look back at 2013, click here. And because it was an epic year, we couldn’t tell it in pictures alone, so you can check out our 2013 recap video, too.

We’d like to say thanks to all the people involved and who helped us achieve last year’s milestones. We will keep surprising you in 2014!