Recently, Apple launched an iPhone recall program for selected devices. According to a statement from Apple, some of the iPhone 5 devices that were sold between September 2012 and January 2013 may experience shorter battery life or may have to be charged frequently. If your enterprise iPhone 5 devices were purchased during this period and they experience battery issues, they can be replaced free of cost.
Enterprises must replace these devices at the earliest. Otherwise, their productivity can be affected. So, how can enterprises track and check the devices that are eligible for the recall? Manually checking each device’s eligibility on the Apple website can be painstaking and time-consuming, especially if there are hundreds and thousands of devices. This need not be the case for ManageEngine Desktop Central customers, because we have developed a simple process to help you identify all iPhones that must be replaced!
Note:
Desktop Central must be installed on your network. If you don’t have it, please contact the Desktop Central support team for assistance.
Steps:
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Configure the proxy server in Desktop Central.
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Access this tool and download the IPhone5BatteryReplacementChecker.zip file. Then, extract the file to the DesktopCentral_Server directory.
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Open a command prompt as an Administrator and execute IPhoneBatteryChecker.bat.
This process may take some time depending on the number of devices on your network. At the end of process, you will find the list of the affected devices in the List_Of_Replaceable_IPhone.csv file at the same location.
For queries, contact DesktopCentral-support@ManageEngine.com
Reference link for the news: https://ssl.apple.com/support/iphone5-battery/
Note: Ensure that you back up your data before sending the devices for replacement. This replacement program does not include 5c or 5s devices.
