As you are well aware, the Euro Roadshow ‘08 was a big success. Our team had a whirlwind trip to eight different countries in Europe, met many customers and got their feedback and testimonial first hand. In this post, I will be posting the testimonial of one such happy Applications Manager customer.
HRS.com or Hotel Reservation Service operates global electronic hotel reservation services for business and private travelers on a database of more than 23,000 hotels in all categories throughout Europe and across the World. For more information on HRS.com, click here.
The customer testimonial is given by Mr. Frank Pursch, Head of Operations with Hotel Reservation Service.
English Version
German Version
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In the ManageEngine Euro Roadshow we had the opportunity to meet many customers and prospects. We came across some interesting usage scenarios among our customers. Monitoring KPIs was one of them.
Wikipedia defines KPI as indicators that help an organization define and measure progress toward organizational goals. Also the day to day monitoring of these Key Performance Indicators is called Business Activity Monitoring.
Our script monitoring capability was used by many to monitor KPIs that gave them the visibility about how their business was performing. This along with the infrastructure monitoring capability helped them really understand how IT was impacting their business.
Why talk about KPIs now ?
Well, in the release 8.5, Karthi talks about Database Query Monitoring. This is another powerful capability that can help you monitor business metrics and have custom views created for your Managers.
Let us take an example of a vendor that provides software services to public car parking facilities.
They make sure the automated ticket issuing machines perform well and issue tickets appropriately. In this particular scenario, the administrator can also do one additional thing :
Monitor Business Metrics. By monitoring these business metrics, the company can understand how many cars come in and go out of the parking lot, how long cars are parked on an average, how many short stays, long stays, avg time for free parking etc happen. This gives them more visibility so that they can improve their services.
Happy Diwali !
Gibu
ps : Diwali is the “festival of lights” in India.
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Its that time of the year again! We are happy to inform you that Applications Manager 8.5 is released. We have been receiving some positive feedback from customers and we were able to incorporate those feedback into the product. With 8.5 release, Applications Manager will now have out-of-the-box support for Database Query monitoring and Active Directory monitoring.
Database query monitoring will enable the user to check the status of a particular database by executing a query. He/she will also be able to monitor specific queries execution time which will enable them to find out any issue caused due its lag.
The most awaited feature, Active Directory monitoring is now fully supported by Applications Manager. With this feature, the user will be able to monitor some of the key performance metrics such as Kerberos Key Distribution Center Service monitoring, DNS Client Service monitoring and Net Logon Service monitoring. Applications Manager provides performance statistics such as availability and response time of Active Directory services. It also monitors NTLM authentications and Replication Traffic In/Out statistics (in Bytes). In addition it monitors System and Performance Counter monitor in Active Directory monitor.
Applications Manager 8.5 now incorporated a new view called the ‘Business View‘. Business View provides a clean graphical representation of the business IT infrastructure. It allows the user to embed the view into intranet websites, provides a direct understanding of which particular monitor(s) down for a particular monitor group. It can also be customized according to the various needs of the user.
Check out the Release Notes and Issues fixed in 8.5.
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Applications Manager Podcast is here!
karthi September 15, 2008
Yes you have heard it correct! Our brand new podcast “Performance Matters …” has been released today. This is going to be a series of podcast where we will be focusing on ManageEngine Applications Manager and its abilities. We will discussing in-depth about its features, how to utilize Applications Manager to its fullest capabilities and much more. We will also be discussing about the current trend in applications performance market and the various challenges faced by end users.
In this first episode, you will get a first hand introduction about ManageEngine Applications Manager, its key features, abilities and why Applications Manager is the favorite performance management software among its end users from Gibu K Mathew, Product Manager for Applications Manager.
Performance Matters…
Episode 1: An Introduction to ManageEngine Applications Manager - with Gibu K Mathew
(Time: 7:55 | MP3 Format)
You can download this file onto your mp3 player/iPod. Do post your comments about the podcast.
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Euro Roadshow 2008
karthi September 5, 2008
Well, starting from the 8th of September till October 3rd, its going to be an action-packed month for ME. Euro Roadshow 2008 is about to begin. This event is spread across eight different countries sweeping through Denmark, Sweden, France, Italy, Germany, Portugal, Poland and the United Kingdom. The main purpose of this roadshow is to showcase ME abilities in Enterprise Management Solutions. It is your first hand opportunity to meet with our experts and share talking points about network performance management, ITIL, application performance and just about anything else.
Do not miss out on the opportunity to view the presentation by our very own Gibu K Mathew, Product Manager of Applications Manager. In addition, there are some interesting presentations given by Girish Mathruboodham, our VP for ManageEngine, Alex D Paul - Product Manager for ITIL Solutions and Rajavel Subramanian our Technical Consultant.
Click here to register yourself for a piece of this action. You can view the entire Agenda of the Roadshow 2008 here.
Be a part of it before its too late!
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Well, time flies really fast doesn’t it! After another round of troubleshooting and testing, we are happy to say Applications Manager 8.4 is released. I know that 8.3 was released a couple of months back, but we at ManageEngine focus on only one thing, getting the right kind of solution to our customer faster than they can say ’solution’ and this release proves just that.
Now you might be wondering what so special with 8.4, well there is. Applications Manager 8.4 now has option to integrate with ManageEngine OpManager, a network device monitoring solution, a topic for later thorough discussion.
This connector allows the user to monitor their network devices such as switches, printers, routers etc through Applications Manager through a single web console. Now with our integration using network monitoring connector, you as the user will be able to monitor network devices, monitor application servers through Applications Manager and track any issue through ServiceDesk Plus. Isn’t that awesome!
Release Notes | List of Issues Fixed in 8.4
Try Applications Manager 8.4 NOW!…
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Applications Manager now supports MS Office SharePoint server. It can automatically diagnose, notify and correct the performance and availability problems that may occur. Applications Manager provides comprehensive fault management and proactive alert notifications for any impending problems and triggering corrective actions. It also gathers performance data for future planning, analysis and reporting and are supported out-of-the-box.
Some of the key performance metrics include:
- Office Search Gatherer ( Reason To Back Off, Active Queue Length, Threads In Plugins, Delayed Documents, etc.)
- Excel Services Web Frontend (Active Requests, Requests Per Second)
- Document Conversions (Incoming EMail Messages Processed, Pending Conversions)
- Active Server Pages (Errors/sec, Requests Queued, Requests Rejected, Requests/sec, Current Sessions, etc.)
- Share Point Server Servcies ( Service Name, Status, Health, Availability) and much more…
Here are some screenshots of Applications Manager monitoring MS Office SharePoint:
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Continuing with the trend of blogging about features supported by Applications Manager, this post will focus on IBM WebSphere MQ monitoring. This feature is one of the key upgrades that were undertaken for the 8.3 release and was also one of the popular demands from our customers.
Similar to Silverstream and GlassFish server, Applications Manager can now monitor the performance and availability of IBM WebSphere MQ series. The user can monitor WebSphere’s:
- Channel status,
- Listener stats
- Queue’s health and
- Percentange of queue’s occupied and its depth
In addition, the user can also monitor open input count, and open output count from Queue monitoring statistics. The user can also compare the percentage of queue against time, and compare each channel’s bytes sent vs time. Alerts and reports can be generated for WebSphere MQ series and as always it is supported out-of-the-box.Some of the screenshots given below shows the various performance metrics that are monitored:
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Well, you are already aware that Dell Openmanage gels well with Applications Manager. However, one of our customers - Paul Redpath from Catalyst2, pointed out to us that the SNMP traps are sent to 162 UDP port by default. So, the user need to ensure that they open the firewall and re-configure Applications Manager to listen to that port for SNMP traps. Once it is configured, the user can see the traps under Alerts >> Unsolicitated Traps and create new Alert for traps in the Applications Manager.
Here is a screenshot for configuring SNMP trap for Applications Manager.
Thanks Paul for your How-To! 
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AdventNet ManageEngine is an official Technology Partner with the Open Source Application Server GlassFish, an initiative started by Sun in 2005. Applications Manager ability to support heterogeneous applications and servers and GlassFish’s popularity makes it even more sense to support it.
What does it mean to you?
Applications Manager 8.3 was supporting GlassFish server out-of-the-box even before becoming technology partner. Users who have been using GlassFish server in the past can now use Applications Manager and monitor GlassFish application server and harness its full power. The combined power of open source tool and our powerful monitoring tool, will allow our users to run their mission-critical applications without any real fear of their application server going down.
Check out our blog post on GlassFish server and if you would like to monitor GlassFish server through JMX monitoring check out this blog post by Gibu.
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