Se fôssemos definir em poucas palavras o que é service desk, poderíamos dizer que ele é um serviço centralizado de suporte técnico a usuários. É...
service desk plus
Potencie el nivel de su mesa de servicios con ChatGPT
El uso de un chatbot es esencial a la hora de implementar una mesa de servicios en su organización, pues facilita la experiencia del usuario...
Tecnologia ESM: vale a pena investir?
Num ambiente empresarial em evolução constante, a gestão eficaz de serviços se tornou fundamental para o sucesso organizacional. Vai além da eficiência operacional, sendo essencial...
Las 10 principales tendencias de datos y análisis de Gartner para la década de 2020
Los datos y análisis combinados con tecnologías de inteligencia artificial (IA) serán primordiales a la hora de predecir, prepararse y responder de manera proactiva y...
ITAM best practice 6: Conduct self audits.
In this blog post from our ITAM best practice series, you will learn how to conduct self audits. The goal is to carry out formal internal...
ITAM best practice 5: Keep tabs on the metrics that matter.
In this blog from our ITAM best practice series, you can learn how to keep tabs on the metrics that matter. The goal is to track...
ITAM best practice 2: Track the complete life cycle of assets.
In the second blog post of this series you will learn how to track the complete life cycle of assets. The goal is to know the current...
ITAM best practice 1: Build your inventory using multiple discovery sources
The first of our best practice series on IT Asset Management will show you how to build your inventory using multiple discovery sources. The goal is to identify...
HDI 2015 – ITSM in Fabulous Vegas!
This year’s HDI conference happened in the fabulous Las Vegas between March 24 and 27. ManageEngine was the only diamond sponsor of HDI 2015, which was attended by more than 2,400 professionals and 70 ITSM solution providers....