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8 KPIs that every IT help desk needs to know - KPI 4: Ticket volume trends

ServiceDesk Plus | September 27, 2016

8 KPIs that every IT help desk needs to know - KPI 4: Ticket volume trends

In an earlier blog post, I introduced the eight KPIs that are critical to every IT help...

World Cup Soccer Meets World-Class Help Desk!

ServiceDesk Plus | June 11, 2014

World Cup Soccer Meets World-Class Help Desk!

Soccer stirs the passions of fans throughout the world. And with the opening match of...

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