ServiceDesk Plus | December 23, 20168 KPIs that every IT help desk needs to know – KPI 7: Cost per ticket Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs...
ServiceDesk Plus | June 2, 2014Towards a Leaner IT: 7 Simple Ways to Reduce “Cost per Ticket” Recently, John, an IT help desk manager, has been noticing a steep increase in IT...
