Did you show us your service desk? You might have won!

A few weeks ago, we asked you to show us your service desk. Many of you did. In fact, we saw some of the messiest, most creative, and most interestingly organized service desks from across the world. Sure, they’re all pretty darn impressive, but our judges had the tough task of whittling down your entries to a short list of winners. Here it is:
  1. Chanakarn Waraporn
  2. John Schmidt
  3. Rachel Andrew
  4. Robert Smith
  5. Mike Hamilton
Congratulations to all the winners. Please look for an email from us about how to claim your prizes. And to everyone else who participated, a huge thank you! We commend the creative and organized service desks and cheer on the messy ones trying to establish order. If you’d like ServiceDesk P

[Help Desk Tips & Tricks] Let Priority of the business define your workflow & not your requesters

Don’t let your End users Define Priority When an end user sends a request, he always expects it to be considered as High priority. Even if it is a minor issue, it is a High Priority one, in his terms. I always suggest my clients to carefully design the Requester’s Incident Form in the Self-Service Portal in such a way that the Requesters do not drive the workflow of the ticket. Here are few thoughts on what inputs should be gathered from the form, Fields which should definitely be in the requesters incident form,
  • Requester Name
  • Subject
  • Category
Fields which should not be in the requesters incident form,
  • Priority
  • Technician
  • Level
 Configure SLAs based on priority ServiceDesk Plu