Did you show us your service desk? You might have won!

A few weeks ago, we asked you to show us your service desk. Many of you did. In fact, we saw some of the messiest, most creative, and most interestingly organized service desks from across the world. Sure, they’re all

ServiceDesk Plus 1 min read

[Help Desk Tips & Tricks] Let Priority of the business define your workflow & not your requesters

Don’t let your End users Define Priority

When an end user sends a request, he always expects it to be considered as High priority. Even if it is a minor issue, it is a High Priority one, in his terms.

ServiceDesk Plus 2 min read