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Stay on top of your security game with our free workshops

With the recent bout of security attacks stemming from leaked NSA vulnerabilities, security has been at the forefront of every administrator’s mind. You know you need to be vigilant by continuously auditing your Active Directory (AD) infrastructure, Windows workstations, web

General 2 min read

ManageEngine’s Global Active Directory Seminar 2017: Join us in June

After globetrotting for a year, the 2017 Global Active Directory Seminar series is back to the place it all began—the United States. And who doesn’t love to be on their home turf? We sure do! This time around, we’ll be …

Active Directory 2 min read

8 KPIs that every IT help desk needs to know – KPI 8: Software asset utilization rate

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. The previous

ServiceDesk Plus 3 min read

Resolve to be a SysAdmin superhero in 2017

The holidays are over, second and third helpings of home-cooked meals long forgotten, and you are slowly getting reacquainted with work. Instead of ushering in the new year with 2016 flashbacks, let’s usher in 2017 by observing your IT colleagues.

General 2 min read

Top five practices to ensure agility in your IT service desk

The agile approach is everywhere! Though agile was born in the software development world, it has quickly penetrated into other areas and ITSM is no exception.

Unless you’ve been away from ITSM for the last 10 years, you know that …

ServiceDesk Plus 3 min read

Media round up!

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Here’s a round up of the latest media coverage on ManageEngine.

We all know there’s a growing demand to improve IT service delivery and efficiency. And in order to improve, you have to know what went wrong. But how? All …

ManageEngine 1 min read

Seven things end users don’t know about sysadmins!

Sysadmins, you know you’re awesome, regardless of what your typical end user might think. But what do they know? Sadly, not much. For instance, they don’t know…

1. Your power lies in PowerShell.

If they asked you what the latest, …

ManageEngine 2 min read

8 KPIs that every IT help desk needs to know – KPI 1: Lost business hours

Earlier, I introduced the eight KPIs that are critical to every IT help desk. These KPIs help meet basic IT help desk objectives such as business continuity, organizational productivity, and delivery of services on time and within budget. This blog

ServiceDesk Plus 2 min read

8 KPIs that every IT help desk needs to know: Introduction

People often say “what gets measured gets improved,” but they rarely say what, exactly, should be measured. With  the recent developments in the reporting capabilities of T help desk software, hundreds of KPIs and metrics can  be measured and monitored.

ServiceDesk Plus 1 min read