SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. Visit:manageengine.com/products/support-center/
<img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p>
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SupportCenter Plus wishes all the customers merry Christmas & happy new year.
When your customer lands in a portal from the website through the Support link, the customer should feel that the portal resembles the website to proceed further.
Customizing the look & feel of your support portal
In this version, we’re …
One of the primary tasks of Customer Support management is the association of every support request to a proper Account (or Company). It is from this association that the information like Products Purchased, Contracts Associated, SLAs that should be applied, …
Three years back, Jack Dorsey drew a prototype for short communication service in his flip-pad when he was working for Odeo, a podcasting company. I don’t think he would have realized it then that this going to be a rage …
With SupportCenter Plus 7.5 Professional Edition, the support server can now offer Multi-Tenancy through Business Units. This means that multiple SupportCenter Plus installations can be combined into one install, with one central configuration database managing input requests to multiple
Today’s customer support environment puts your company under greater pressure to reduce operational costs and offer business value by your support, your support process needs a service level management and automation of your SLA rules that can:
- Shrink the cost of