AssetExplorer is a web-based IT Asset Management (ITAM) software that helps you monitor and manage assets in your network from Planning phase to Disposal phase.

AssetExplorer: PCMag Editors’ Choice for an ITAM system

Well, October has started off sweet for ManageEngine with another big endorsement. AssetExplorer, our exclusive IT asset management software, was just rated “Excellent” by PCMag editor Lanette Creamer. Creamer designated AssetExplorer as PCMag’s Editors’ Choice, recognizing its value and ease …

AssetExplorer 1 min read

Different Kinds of Help Desk Callers – Helpdesk Humour

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<img src=”” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=””>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p>

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Arvind Parthiban…

AssetExplorer , General , ITIL , ManageEngine , OnDemand , ServiceDesk Plus , ServiceDesk Plus MSP , SupportCenter Plus 1 min read

Project Management in ITSM is not arm wrestling. It is simply thoughtful.

I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk. …

AssetExplorer , ITIL , ManageEngine , ServiceDesk Plus 2 min read

Rule out déjà vu with Problem Management

Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and …

AssetExplorer , ITIL , ServiceDesk Plus , ServiceDesk Plus MSP 1 min read

ManageEngine and Microsoft Facts – Straight Up

I am responding again to Shijaz Abdulla’s post as I wanted to clear the air. 

ManageEngine Respects Microsoft, A Lot

We have a lot of respect for Microsoft as a company and personally. I am sure most of us started

AssetExplorer 3 min read

Facts Revealed: Beyond Microsoft Partner Technology Advisor’s Mythbusters

In Reponse to:

Facts Behind Mythbuster #1 

I agree, it’s absurd to compare ManageEngine products with a complete enterprise-gas (oops class) datacenter/private cloud management suite from Microsoft. It’s possible that ManageEngine resellers expected Microsoft products to work out-of-the-box

AssetExplorer 3 min read

Section 179: Instant Tax Deduction Gives You Cash In Hand But 5 Days To Go

What is Section 179?
Section 179 Deduction is part of The Small Business Jobs and Credits Act of 2010 that helps Small and medium business owners to deduct the full purchase of hardware or software cost from the gross income. …

AssetExplorer 2 min read

Expect The Forgot Password Storm, After Holidays

The Forgot-Password-Storm happens every year after the holidays. It’s the magical first day when users dragging themselves back after long holidays don’t remember their login passwords. Everyone calls the helpdesk stating the same problem and it’s urgent for everyone as …

AssetExplorer 2 min read

Ohayo Gozaimasu Tokyo, ITSMF Japan

Konnichiwa Tokyo

Mina-san Konnichiwa. gomenasai, nihongo wakarimasen” that means “Hello everyone. Sorry. I don’t speak Japanese”. Those were the only words I could learn before the presentation. ITSMF was a focused event in Japan, it had a lot of

AssetExplorer 2 min read

End of Life!

In the Asset Lifecycle once an aging asset begins to hamper productivity, the organization needs to have a formal end of life strategy in place concerning final disposition. Final disposition is clearly more complex than simply throwing a desktop out

AssetExplorer 1 min read