Latest Posts

Webinar: Spearhead business innovation from your IT service desk

servicedesk plus innovation webinara

We can’t deny the fact that innovation is continuously changing the way we live our lives and how we run our businesses. But how often do you witness innovation in your IT service desk? While innovative technologies are easier to …

ServiceDesk Plus 2 min read

Log management and SIEM fundamentals: Searching through logs and responding to incidents

Understanding what happened in a security incident and trying to analyze the root cause of an attack is like looking for a needle in a haystack. What would you do if you were faced with a security incident in your

IT Security 3 min read

ServiceNow+Desktop Central: Integration that delivers better IT services

ServiceNow & Desktop Central integration

Just imagine how efficient your ServiceNow help desk would be if it could do more than just handle tickets! What if it could perform endpoint management and security operations—such as patch management, software deployment, and asset management—right from your help …

Desktop & Mobile 1 min read

Create custom views and tag your alerts to keep an eye on high-priority incidents

Overwhelmed with too many applications and too many alerts? Don’t worry. With AlarmsOne’s Views and Tagsyou can easily filter and categorize your alerts.  

 Custom views:

AlarmsOne allows you to create multiple views so that your alerts don’t clutter

AlarmsOne 2 min read

Stressed about Delta Charlie malware? Desktop Central has you covered

Vulnerability threats are any IT administrator’s worst nightmareRecently, following the release of WannaCry ransomware, IT administrators have been feeling the heat when it comes to security threats. This new batch of malware

Desktop Central 2 min read

[Free Webinar] Awesome Active Directory password controls

Active Directory passwords are easy to crack. Since the password controls have not changed in over 15 years, attackers have been given ample opportunity to develop successful strategies for cracking passwords. We all have the same vulnerability with regard to …

Active Directory 1 min read

WannaCry: Battle with the shadow

There are two kinds of people in America today: those who have experienced a foreign cyber attack and know it, and those who have experienced a foreign cyber attack and don’t know it.”
-Frank Wolf, former member

Desktop Central 3 min read

Log management and SIEM fundamentals: Mitigating security threats 

In parts 1 and 2 of this blog series, we went over SIEM and its role in performing a thorough audit of your network. Now that we’ve got the basics out of the way, it’s time to get into

IT Security 3 min read

Protecting against Petya and other ransomware

As a security professional, which do you fear more: 1) explaining to your boss or CEO that your enterprise’s files are no longer accessible because they’ve been encrypted or 2) bungee jumping? I bet you and

IT Security 2 min read