Latest Posts

An essential and fun Active Directory resource

We at ManageEngine have gone out on a limb for you. We have produced our very own For Dummies e-book and we want you to have a copy. The title is “Securing Privileged Access in Active Directory” and it is …

Active Directory 1 min read

Where’d you get those macarons? and other top questions from our AD one-on-ones

Last month we said you should be able to “spend less time worrying about your IT, and spend more time protecting it.” At our User Conference that we held in the Big Apple a couple weeks ago, we proved our …

Active Directory 3 min read

Plenty of good vibes at our NYC User Conference 

It’s been just over a two weeks since our NYC User Conference and we’re all still in post-event IT bliss. It was awesome to meet and collaborate with everyone who came, and we’ve heard some great things about their experiences! …

General 3 min read

Mumbai, are you ready? Our Global Active Directory Seminar is headed your way

The next leg of ManageEngine’s Global Active Directory Seminar series is all set to return to Mumbai on November 7th. We are thrilled to come back to a city where we have always received tremendous support from attendees.

Join us …

General 1 min read

Building a better help desk: Part 4, the key to an efficient help desk

For the past couple years, it had become routine for Nick to return home from work well past midnight. Like so many other help desk technicians, Nick found himself consistently working overtime just to keep up with the flow of …

Active Directory 3 min read

Reduce SLA resolution time using ServiceNow’s integration with Desktop Central 

Servicenow Integration

For many enterprises, IT forms the backbone of business operations. Enterprises need a perfect help desk solution to resolve their tech issues and keep their IT departments efficient. There are a number of help desk solutions available in the market …

Desktop Central 2 min read

Building a better help desk: Part 3, simplified vendor contact management

Organizations seldom work in silos. From logistics management to housekeeping, third-party vendors often play an integral part in day-to-day operations. That being said, their contact information should always be up-to-date in Active Directory. Help desks are often kept on their …

General 2 min read

Ransomware basics – Part 4

A cornerstone of any resistance to malware is user education. Administrators and other IT staff do not fully understand the complexities of computers, as computers make sense and are quite simple. The normal user does not feel this way about …

Active Directory 1 min read

CIO symposium attendees agree: “IT is all about asking the right business questions”

As Abhijit Varma, partner ITA at KPMG India, ended his presentation, the audience—who hadn’t let their eyes wander from the stage for ten whole minutes—suddenly rose in applause. Abhijit’s presentation, which was nothing short of a roller coaster ride, managed …

ManageEngine 3 min read

Building a better help desk: Part 2, secure permission management

Welcome to the next installment of our Building a better help desk blog series. This time we will be discussing how to improve your permission management. Data security is of utmost importance in every organization. Since security breaches can have …

Active Directory 2 min read