Latest Posts

Curb password fatigue and improve cloud apps’ security using single sign-on

Secure single sign-on solution for enterprise cloud applications.

Remembering passwords can be maddening, since they can no longer be as simple as a pet’s name or your favorite color. With rising occurrences of cyber attacks, organizations can’t take any risks by letting users set up weak passwords. But …

ADSelfService Plus 2 min read

Introducing our rapid-start enterprise service desk

A cloud-based enterprise service management solution from ServiceDesk Plus

At ServiceDesk Plus, we’re constantly thinking of ways we can make it easier for your users to ask for and receive help. Since 2003, ServiceDesk Plus has helped thousands of IT …

ServiceDesk Plus 2 min read

How to protect yourself from the Microsoft Word DDE exploit

MS Word DDE exploit

Amid the avalanche of cyber threats 2017 has already seen, a new attack has emerged targeting the least likely of applications. Earlier this month, security researchers from Sensepost discovered an unpatched vulnerability in Microsoft Word which allows hackers to practice …

Desktop Central 2 min read

ServiceDesk Plus included in GetApp’s top 25 cloud-based help desk applications

GetApp, a trusted web-based service that helps organizations identify the best apps for their business, recently placed ManageEngine ServiceDesk Plus in its list of top 25 help desk and ticketing apps. In a recent survey, GetApp used five factors—capabilities and …

ServiceDesk Plus 1 min read

Tackling the top four Active Directory challenges faced by IT help desks

During the course of their daily activities, IT help desks face several challenges. Among those challenges, the four most difficult are:

  •  User provisioning and deprovisioning
  • Delegation
  • Auditing and security
  • Monitoring an Active Directory (AD) environment

On the face of it, …

Active Directory 3 min read

Common mistakes administrators make when applying GPOs – Part 2

As a result of administrators not designing Active Directory (AD) well, further poor decisions are made when applying Group Policy Objects (GPOs). What I often see is that administrators will use security filtering for GPOs to target which objects will …

Active Directory 1 min read

Automated identity provisioning with ADManager Plus’ HR database integration

Oracle and MS SQL databases, two of the most popular databases used today, have been integrated with ADManager Plus, making it easy to provision user identities in an Active Directory (AD) environment.

Identity provisioning involves a lot of correspondence …

Active Directory 2 min read

Keeping your end users safe from the latest Facebook phishing attack

Facebook's phishing attack

After the WannaCry and Petya attacks earlier this year, ransomware and malware attacks have evolved to exploit various operating systems and applications. A good example of this evolution is a new phishing attack that exploits Facebook’s “Trusted Contacts” feature.

Facebook’s 

Desktop Central 2 min read

ServiceDesk Plus takes second in Capterra’s list of the most popular help desk software

We are pleased to announce that Capterra has recognized ServiceDesk Plus as the second most popular IT help desk in their latest report.

Capterra helps organizations choose the best software for their business by offering a comprehensive list of …

ServiceDesk Plus 2 min read

What companies should know about the Kaspersky breach

Kaspersky breach

While enterprises around the world are preparing themselves for external hacking attempts and evolving threats, one particular company is now the subject of an interesting case of cyber warfare: Kaspersky. Israeli intelligence reportedly discovered Russian hackers using Kaspersky, a …

Desktop Central 2 min read