Latest Posts

IP address in Application Mapping

There has been a lot of requests for associating IP address in the Application Mapping. Currently we only allow applications to be defined based on port and protocol.

We are bringing in this feature in our next release, but would …

NetFlow Analyzer 1 min read

Wireless Australia::Photos

Here are a couple of photos of us at Wireless Australia 2006.

Here you will see the wide-screen TV showing WiFi Manager live, the backdrop that shows the various solutions of AdventNet under the ManageEngine umbrella, list of customers on …

wifimanager 1 min read

Management tips for running a customer support organization

No matter how good your customer support folks are, the quality would still nose dive if there’s no management buy-in. If you are heading a customer support organization, the following tips are for you.

Six tips for running a well-oiled …

OpManager 2 min read

Tips for writing customer support emails that work

Seth Godin’s post bits are free created quite a lot of activity inside our team. Following that post I analyzed close to 700 support emails to see whether the quality of support has taken a hit or not. Here are …

OpManager 2 min read

Validating Me

We have been doing validation on our product for the last few days and the whole team has been pitching in – including me, a non-technical guy.

I started off because I thought it fun that I could point out …

wifimanager 1 min read

5/5 – Thank you

We just got an email from Download45.com that says our software has been rated “Outstanding 5/5” award by their editors. We have got five stars from other editors too, over the years.

We want to take this time to thank …

wifimanager 1 min read

Customer Helps Out

Alexei Roudnev from Exigengroup, helped us resolve an issue in monitoring via SNMP mode for SLES9. All SNMP agents were upgraded to the new one from SLES9 ServciePack3 and the issue got fixed.

So the customer recommends snmpd from SLES9 …

Applications Manager 1 min read

OpManager MSP Edition – Top questions so far

Thought i will compile the list of top questions that our early customers have been asking so far.

Quote:
1. Can i monitor devices from multiple-customers with one probe? (Assuming that i have either a VPN connection or the devices

OpManager 1 min read

What would YOU like to see in NFA 6

We released NFA 5 about 10 days back and these releases are followed by a week or so of low activitiy levels where nothing much happens. We were determined not to let this happen this time. We wanted to have …

NetFlow Analyzer 1 min read

While fishing for Phishing…

Author: Nithya Chandar

While trying to learn to swim in the Techy waters and also fishout any new terminologies here, I did have a good catch, almost a net ful ! What I found interesting is the term “phishing”, it …

wifimanager 1 min read