ServiceDesk Plus named in Capterra’s 20 most popular IT asset management solutions list

ServiceDesk Plus’ latest recognition comes from Gartner’s Capterra, which has awarded ServiceDesk Plus a position in its Top 20 IT Asset Management Software report. This recognition affirms ServiceDesk Plus’ commitment to providing all that a business needs as a full-fledged …

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Exciting news about ServiceDesk Plus’ IT asset management module

PinkVERIFY ITSM tool

We’re delighted to announce that ServiceDesk Plus, our flagship IT service management (ITSM) solution, received PinkVERIFY 2011 certification for its IT asset management (ITAM) processes. This adds to ServiceDesk Plus’ existing PinkVERIFY certifications for its incident management, request fulfillment, and …

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Introducing ServiceDesk Plus Cloud for Microsoft Teams

Make IT service management more accessible. 

Bring your IT help desk directly to your users.

As much as service desk teams encourage use of their IT self-service portals, many end users still prefer the conventional method of calling the IT …

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Integrating Siri shortcuts with ServiceDesk Plus Cloud’s iOS app

Performing actions in ServiceDesk Plus Cloud’s iOS app using just your voice is now possible! With this new integration with Siri shortcuts, you can perform a number of actions in ServiceDesk Plus. For instance, you can view a summary of …

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Better functional invoices, new integrations, and more introduced in ServiceDesk Plus MSP 9410

Your trusted MSP service desk software just got a whole lot better with a set of new features and enhancements to take your IT support experience to greater heights. We’re excited to share with you ServiceDesk Plus MSP’s newest release, …

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Spice up your Spiceworks help desk with Patch Manager Plus plug-in for deploying software update

Spiceworks offers an array of plug-ins for its help desk application. One of the latest additions to Spiceworks’ App Center is the Patch Manager Plus plug-in, which helps technicians breathe easier when it comes to patch-related tickets.

Automatically deploy

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Start managing Active Directory from your help desk with the new AD management plug-in

ServiceDesk Plus users can now use an AD management plug-in to create and manage Active Directory (AD) users from the ServiceDesk Plus console. This plug-in will automatically add all AD user management actions to this help desk tool’s service catalog. …

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How to overcome repeat IT requests

When you’re in IT, you see it all. Complicated issues, like that one Windows update that just won’t install, and quick fixes that you could do in your sleep. And of course, there’s also those repeat requests. I can’t get …

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ServiceDesk Plus focuses on the GDPR: New compliance-related features and free webinar

Your trusted IT service desk solution just got better! We’re happy to announce the release of ServiceDesk Plus 9404, with a handful of improvements that will make your IT service desk life much easier.

Over the past few months, there …

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