We are delighted to announce that ServiceDesk Plus, our IT service management (ITSM) platform, has received certification for 13 ITIL 4 practices from SERVIEW GmbH, a leading IT management consulting, training and certification firm.

SERVIEW is an independent management consultancy that makes solutions comparable and specializes in maximizing the performance of service organizations utilizing world-renowned best management practices. Receiving the CERTIFIEDTOOL stamp of approval confirms ServiceDesk Plus’ adherence to the ITIL 4 framework, providing our customers with the assurance that they have made the right decision.

In 2021, ServiceDesk Plus was certified for eight practices. In 2023, ServiceDesk Plus displayed capabilities across all the modules and got certified for five additional practices, taking the total count up to 13.

 The 13 certified ITIL 4  practices are:

  1. Monitoring & Event Management

  2. Incident Management

  3. Service Request Management

  4. Problem Management

  5. Service Catalogue Management

  6. Service Level Management

  7. Deployment Management

  8. Change Enablement

  9. Release Management

  10. Knowledge Management

  11. Service Financial Management

  12. Measurement and Reporting

  13. Service Configuration Management

SERVIEW GmbH subjected ServiceDesk Plus to an extensive certification process, consisting of a 700-criteria evaluation checklist covering both general issues and core modules, followed by a two-week assessment and a live product demo. ServiceDesk Plus cleared the evaluation, meeting 100% of the evaluation criteria for 13 ITIL 4 practices.

 The certification validates that ServiceDesk Plus provides the necessary capabilities to help organizations incorporate ITIL 4 recommendations into their service management systems and ensure that ServiceDesk Plus meets industry-leading standards of quality. You can view the certificate here.

Visit our website to learn more about ServiceDesk Plus’ features, or download a free trial of ServiceDesk Plus.