In this blog post from our ITAM best practice series, you will learn how to make ITAM work with other ITIL processes. The goal is to understand how your IT infrastructure is mapped to other business services.
Here are a few prerequisites for an effective ITAM-ITSM integration. Make sure your technicians and end users adhere to these prerequisites.
1. Make sure to map your workstations to end users
Mapping your workstations can help you effectively track and manage a specific end user’s workstation for quick analysis. You will also have a count of workstations that are currently in use, which can help you tackle fluctuations during ad hoc asset requirements.
2. Build a comprehensive CMDB to get one view of your entire IT
A CMDB is a virtual replica of your organization. CMDB also supports other modules such as incident, problem, change, and project. Therefore, perfecting your CMDB translates to better efficiency of all your other modules, as well.
3. Tie impacted assets to incidents, problems, and changes
Tying assets to issues helps with easy analysis and resolution.
ITAM influences other ITIL processes such as
1. Incident management
ITAM provides key diagnostic information about assets used by the requester. It also helps technicians access any workstation, via a remote control feature to troubleshoot issues.
2. Problem management
ITAM provides diagnostic information to perform root cause analysis.
3. Change management
ITAM helps carry out IT changes with minimal risk, downtime, and impact. It also lets you understand the impact of planned changes on IT, in advance.
If you have any questions, please feel free to post them in the comments section below. In the next blog post, we will see how to keep tabs on the metrics that matter. In the meanwhile, if you are looking for an out of the box IT service desk solution with built-in ITAM capabilities, we encourage you to check out .