Note: This blog has been updated on December 8th, 2017, with additional information on the free edition of ServiceDesk Plus. For the updates, click here.

Before we make the big announcement, let’s set the scene with some history.

Since 1996, we at ManageEngine have been providing IT enterprise solutions with the goal of milling providing the finest IT enterprise management solutions and impeccable service to our customers at a competitive price. Our steady growth ever since is centered on that philosophy.



So with that in mind, we’ve done things differently from the very beginning. Earlier, we made ServiceDesk Plus affordable starting at $995.

This year, taking a look back, we realized three things. 60,000+ companies have adopted the Standard Edition of ServiceDesk Plus. There are many IT managers out there like you who still hesitate to take the first step towards having an organized help desk simply because cost remains a pressing challenge.

The entire world is rising towards free, and each day more and more gaming apps, productivity suites, and even or operating systems are made free.

That got us thinking.

Why should you pay for help desk software?


That brings us to the big news (and to one of our unusual moves)! As a goodwill gesture, we’ve made the Standard Edition of ServiceDesk Plus FREE for all users.

This free offer promises no restrictions or limitations on the number of technicians, tickets, or users.

You’re not getting just another help desk but the one trusted by 80,000 organizations across 186 countries, used by more than 200,000 technicians, and available to you in 29 different languages.


There’s tremendous energy among our existing, paid ServiceDesk Plus users to have a world-class help desk at their disposal.

As we continue our journey of strong growth as a pace-setter in the help desk space, we want you to grow too.

That’s why we are fully committed to keep the Standard Edition fresh and updated. And as long as we’re around, the Standard Edition will be free.

If you’ve never explored the ServiceDesk Plus experience, it’s not too late. We’d love to hear from you soon. If you are already a ServiceDesk Plus customer, we thank you for your business.

Thank you from all of us at ServiceDesk Plus.

–   Arvind Parthiban, senior product marketing manager, ITSM, ManageEngine

–   E-mail:


Take the first step towards an organized IT help desk.

Get your free license now

  ServiceDesk Plus Standard Edition Features*:


*Available whether running in the cloud or on-premise

  • Incident Management
  • Self-Service Portal
  • Knowledge Base
  • Multi-site Support
  • SLA Management
  • Help Desk Reports
  • User Survey
  • AD & LDAP Integration
  • Flash Reports


  • Automatic Ticket Dispatcher
  • Notification Engine
  • API Integration
  • Holidays/Operational Hours Management
  • Query Builder
  • Dashboards
  • Custom Request Templates
  • Scheduler


ServiceDesk Plus comes in 3 editions:

  • Standard (help desk only) – now completely free
  • Professional (Standard + asset management)
  • Enterprise (Professional + ITIL processes

Click here for a detailed comparison of features.

Frequently Asked Questions:

  • What if I already own ServiceDesk Plus – Is it free for me too?

Yes. You don’t have to pay to renew the standard edition.

  •  What happens to the previous limit of 5 technicians?

We already have a free edition that supports up to 5 technicians. Now, all standard edition customers will benefit from the free plan and will have no limits on the number of users, technicians and ticket count.

  •  Will I have to view lots of advertisements?

No. No ads. No sponsorships.  It is completely free with no catch.

  • Why are you offering it for free?

We believe in our product quality, and we have more than 20 products in the ManageEngine suite. We’re confident that, over time, our customers will adopt these other products based on the success they enjoy with ServiceDesk Plus.

  • Do I have paid support for the ServiceDesk Plus standard edition? 

We offer you paid as well as free support. You can get paid support at 30$ per technician, per year. For free support, you can approach our ManageEngine community. 

ServiceDesk Plus at a glance:

·       World-class help desk tool recognized by industry analysts

·       Featured in the Gartner 2013 ITSSM Magic Quadrant

·       Used in 186 countries by more than 200,000 IT staffers

·       80,000+ worldwide customers

Breakout box:

 “The future is not pay-once, it’s free with targeted paid upgrades on a regular basis”

 Jonathan Hirshhorn, Silicon Valley Insider

Update : December 8th, 2017

As of December 8, 2017, ManageEngine continues to offer only the Standard Edition of ServiceDesk Plus, up to 5 technicians for free. To claim your free license click here. For details on plans and pricing of other editions, please head over to the pricing page.