Hey all,
Hope things are fine and in the best of spirits.
It’s again time for good news from our side. Get ready to shed the old and embrace the new. We happily announce the release of VQManager 6.1.1, a milestone release quickly following VQManager 6.1. The 6.1.1 version comes with feature enhancements, a cool new User Interface and also some fixes. Thanks to you all for the valuable feedback and the suggestions.
You can get hold of VQManager 6.1.1 from here . And here are the Release Notes.
Will ring you soon with another update.
So long…
As we had promised, here we are with the inbuilt option to get a packet capture of your VoIP traffic for troubleshooting.
If you felt even one is more, no problemo.. Enough of the sniffer.exe… command, the option blah blah for the capture. 
Here’s how simple it is!!
As you click on the ‘Create the latest support information file‘ from the ‘Support’ tab, you get this form to fill up the details. Just check the ‘Add packet capture file to support log information’ checkbox and enter the details.
Click on ‘Send’. In a few moments, the job’s done. The rest we don’t need to say, do we?? 
we’ll be back with more…
cheers,
Raj.
Most of the times, a packet capture (pcap) file is what we look for first while troubleshooting any issue. Surprisingly we find that solves the problem in most cases. Corrective action is what is required next which shouldn’t be much of an issue.
A packet capture(pcap) is a file that contains the network’s voice and data traffic as it happens in your environment with real-time network activity/traffic. This makes the ‘pcap’ helpful in most troubleshooting cases as it closely simulates the real-time traffic in your network.
You could use Wireshark to get a packet capture.
Or, if you’d prefer to keep it simpler, you need do no more than just type a line of command. Our inbuilt sniffer tool does this job well. Navigate to your <VQManager_Home>/bin directory and execute this one-liner.
sniffer.exe -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
In case, you are running VQManager on a Linux machine, try this.
./sniffer -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
You have the ‘test.pcap‘ file ready in an instant. This will be present in the current directory(bin). Send it across to us for analysis and we will get back to you promptly with the required corrective measure.
Should you face a more serious problem, we may ask you for more. 
Well, that’s for another post.
Cheers,
Raj.
