Most of the times, a packet capture (pcap) file is what we look for first while troubleshooting any issue. Surprisingly we find that solves the problem in most cases. Corrective action is what is required next which shouldn’t be much of an issue.
A packet capture(pcap) is a file that contains the network’s voice and data traffic as it happens in your environment with real-time network activity/traffic. This makes the ‘pcap’ helpful in most troubleshooting cases as it closely simulates the real-time traffic in your network.
You could use Wireshark to get a packet capture.
Or, if you’d prefer to keep it simpler, you need do no more than just type a line of command. Our inbuilt sniffer tool does this job well. Navigate to your <VQManager_Home>/bin directory and execute this one-liner.
sniffer.exe -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
In case, you are running VQManager on a Linux machine, try this.
./sniffer -i=<Exact interface where VQManager listens> -cap.file=test.pcap -filter=”tcp || udp || vlan” -p=true -packet.count=10000
You have the ‘test.pcap‘ file ready in an instant. This will be present in the current directory(bin). Send it across to us for analysis and we will get back to you promptly with the required corrective measure.
Should you face a more serious problem, we may ask you for more. 
Well, that’s for another post.
Cheers,
Raj.
[...] unknown wrote an interesting post today onHere’s a quick excerptMost of the times, a packet capture (pcap) file is what we look for first while troubleshooting any issue. Surprisingly we find that solves the problem in most cases. Corrective action is what is required next which shouldn’t be much of … [...]
A better option will be to have this packet capture triggered from the UI. ie., have a "Troubleshooting Options" in the 'admin' tab and invoke the 'sniffer' application to capture the packet trace (and optionally mail it to the VQManager team!). This will solve most hassles in explaining how to do the packet capture. -Suresh.K.V.
Hi Suresh! Thanks for the suggestion. We have already started working on the option for creating a packet capture from the UI. This will soon be integrated into the product in the upcoming releases. We plan on a single-click option for sending us a packet capture similar to what we have now for the 'Support File Creation'. Cheers!
[...] you felt even one is more, no problemo.. Enough of the sniffer.exe… command, the option blah blah for the capture. Here’s how simple it [...]
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