Webinar – 8 Ways to Align IT to Business

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As companies look towards 2015 and beyond, they will need to use technology to achieve  business objectives and win against the competition.

Join us for a free webinar on 8 Ways to Align IT to Business on Thursday, the 29th of January at 2 PM AEDT (Sydney, Australia time) by Claire Brereton, IT governance consultant and director, ITSMF Australia.

Claire has been the CIO of organisations in diverse industry sectors, including healthcare, financial services, and manufacturing. She was also recently honoured with the title FACS (Fellow of the Australian Computer Society) for her contribution to the IT industry.

The date –  January 29, 2015 (Thursday)

The time2:00 PM – 3:00 PM AEDT (Sydney

Active Directory in 2015!

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Welcome to 2015! I want to thank all of my followers, loyal readers of my articles and posts, and ManageEngine customers who care about Active Directory and quality products!

I want to start off the new year with a guide to Active Directory in 2015. Of course, this will be my personal view of 2015 and where I see things going with Active Directory.

First off, my focus will be mostly on Active Directory and not Group Policy, as it has in the past.

Second, as an Active Directory MVP for 2015, I will be able to gather input from all of you and take that directly to the Active Directory team at Microsoft during my MVP summits. I will also have regular calls with the AD team and will have a direct connection to the AD team,

ADAudit Plus Voted WindowSecurity.com Readers’ Choice Winner

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ADAudit Plus WindowSecurity.com Award

ADAudit Plus WindowSecurity.com Award
Talk about a wonderful holiday gift: Leading Windows security resource site, WindowSecurity.com, recently announced that ManageEngine ADAudit Plus was voted the winner in the Network Auditing category of the 2014 WindowSecurity.com Readers’ Choice Awards.

Better still, ADAudit Plus garnered 25 percent of the votes cast. To put that in perspective, we received almost twice as many votes as the first runner-up. And we took a big leap up from our second runner-up award in 2013.

Our Readers’ Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, WindowSecurity.com manager. “WindowSecur…

ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand

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In the life of a help desk technician, every second can matter. Those valuable seconds are often determined by three main drivers of the help desk interface: appearance, usability and functionality. ManageEngine has equipped ServiceDesk Plus On-Demand with a revamped UI that is thoughtfully built around those three driving factors to provide the best-in-class help desk experience.

Functionality

New and unique functionality can power up a help desk and push it to the next level. The revamped ServiceDesk Plus UI incorporates a set of game-changing features that improve business productivity. Multi-level or nested business rules give you fine-grain control over workflow

itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning

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The annual conference of the IT service management forum (itSMF) happened in Bangalore, the Silicon Valley of India. We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM.

Several of the delegates stopped by at the ManageEngine booth and enquired about our products, especially ServiceDesk Plus. Needless to say, many of them were awestruck at the mere mention that more than 90,000 companies trusted ManageEngine to manage their

ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need

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For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.

Reports like the Gartner Magic Quadrant help customers choose the right help desk solution that will balance an organisation’s current needs and also meet its future requirements.

Vendors are shortlisted based on various criteria, such as the ability to provide an ITSSM product that includes functionality for IT incident management, problem management, change management, configuration management, release gov…

10 Key Steps to Align IT with Your Business

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Align IT with Your Business

Have you ever felt your car pull to the left or right when you wanted to go straight?  You’d immediately know that the wheels must be realigned. Now, if your business were your car, your IT is undoubtedly the wheels.  So if your business starts to underperform, it may be time to check your IT and business alignment.

Align IT with Your Business

Here are 10 key steps to aligning your IT and business and straightening things out.

  1. Have a dynamic CIO: You need a CIO who collaborates with top executives, analyzes market data and trends, and strategizes for the future. The CIO must invest in the right technologies that will power your company to win in the marketplace. This will help transform the way your company does busin

​ADAudit Plus Updated Release: ​Real-Time, Continuous Auditing of Active Directory Changes

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Do you have changes that are occurring in Active Directory that you want to be made aware of immediately? I know you do! When I say immediately, I don’t mean in the next 3 to 5 minutes. I mean right now.

And right now, ADAudit Plus can give you that immediate awareness thanks to a process based on Microsoft technology that Windows servers understand. ​The technology take advantage of an API designed for event viewer, which has been available for quite a while. The technology uses a pull subscription model in which each domain controller sends a signal to the centralized server when there are events registered that match the ADAP query criteria.

The ADAudit Plus server, which is the collect…

ServiceDesk Plus Is a “Godsend” for IT, Says Who?

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ServiceDesk Plus Is a “Godsend” for IT, Says Who?

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​​At ServiceDesk Plus, we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ​​”godsend.”

​Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the five administrators who uses ServiceDesk Plus to manage the company’s globally distributed IT infrastructure with a team of 200 technicians.

In the following video, ​Leroy shares his experience with ServiceDesk Plus and highlights the two main benefits it delivers – simplicity and ease of use. Leroy also explains how affordable ServiceDesk Plus is com…