For a Change, What Happens in Vegas ​Isn’t Staying in Vegas: Pink15 Annual International IT Service Management Conference and Exhibition

0

Pink2015_ME_blog_banner

What happens when people from the most happening IT teams convene at the most happening place on the planet? Pink Elephant’s 19th annual international IT service management conference and exhibition provided us the answer. Networking, peer interactions, loads of knowledge transfer, vendor hunts, and of course, the renowned casinos and night life of Las Vegas. With sessions on best practices, easy tips and tricks, experience and knowledge sharing, Pink15 turned out to be the best place for ITSM pros to learn and share.

This being our second year at the annual Pink conference, ManageEngine’s booth attracted ​​many visitors and ​​surprised them with a FREE l

7 Tips to Maximize IT Service Desk Performance with ServiceDesk Plus

0

7 Tips to Maximize IT Service Desk  Performance with ServiceDesk PlusServiceDesk Plus has an ocean of features for all the IT service desk technicians who want to manage the complete life cycle of their tickets. However, there are some unique features that add punch to your service desk operations. Here are seven valuable tips that will help you to reap more benefits out of ServiceDesk Plusand help you go that extra mile to keep your customers happy!  

Segregate Your End Users to Avoid Clutter

In a high-voltage IT environment, end users can sometimes be bombarded with announcements that are irrelevant to them. For example, users in Australia may see announcements regarding server outages elsewh

​​Jimmy Kimmel Sheds Light on Password Security

0

Ace comedian Jimmy Kimmel, who is known for tickling our funny bones through his television shows, tried a social engineering experiment last week. In the backdrop of high profile cyber-security incidents, he wanted to measure how safe people’s passwords are. The show has exposed the harsh truth that despite the ever-increasing threats to information security and data privacy, people attach the least importance to password security!

In the last few days, you might have noticed this viral video in social media. If you haven’t watched it yet, here is the link:

This video should serve as an eye-opener to all of us, especially to those in the IT community. While at the individual level, people tend to us…

Webinar – 8 Ways to Align IT to Business

0

webinar-au-for-mailer

As companies look towards 2015 and beyond, they will need to use technology to achieve  business objectives and win against the competition.

Join us for a free webinar on 8 Ways to Align IT to Business on Thursday, the 29th of January at 2 PM AEDT (Sydney, Australia time) by Claire Brereton, IT governance consultant and director, ITSMF Australia.

Claire has been the CIO of organisations in diverse industry sectors, including healthcare, financial services, and manufacturing. She was also recently honoured with the title FACS (Fellow of the Australian Computer Society) for her contribution to the IT industry.

The date –  January 29, 2015 (Thursday)

The time2:00 PM – 3:00 PM AEDT (Sydney

Active Directory in 2015!

0

Welcome to 2015! I want to thank all of my followers, loyal readers of my articles and posts, and ManageEngine customers who care about Active Directory and quality products!

I want to start off the new year with a guide to Active Directory in 2015. Of course, this will be my personal view of 2015 and where I see things going with Active Directory.

First off, my focus will be mostly on Active Directory and not Group Policy, as it has in the past.

Second, as an Active Directory MVP for 2015, I will be able to gather input from all of you and take that directly to the Active Directory team at Microsoft during my MVP summits. I will also have regular calls with the AD team and will have a direct connection to the AD team,

ADAudit Plus Voted WindowSecurity.com Readers’ Choice Winner

0
ADAudit Plus WindowSecurity.com Award

ADAudit Plus WindowSecurity.com Award
Talk about a wonderful holiday gift: Leading Windows security resource site, WindowSecurity.com, recently announced that ManageEngine ADAudit Plus was voted the winner in the Network Auditing category of the 2014 WindowSecurity.com Readers’ Choice Awards.

Better still, ADAudit Plus garnered 25 percent of the votes cast. To put that in perspective, we received almost twice as many votes as the first runner-up. And we took a big leap up from our second runner-up award in 2013.

Our Readers’ Choice Awards give visitors to our site the opportunity to vote for the products they view as the very best in their respective category,” said Sean Buttigieg, WindowSecurity.com manager. “WindowSecur…

ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand

1
SDP_New Look

ME_Blog_header

In the life of a help desk technician, every second can matter. Those valuable seconds are often determined by three main drivers of the help desk interface: appearance, usability and functionality. ManageEngine has equipped ServiceDesk Plus On-Demand with a revamped UI that is thoughtfully built around those three driving factors to provide the best-in-class help desk experience.

Functionality

New and unique functionality can power up a help desk and push it to the next level. The revamped ServiceDesk Plus UI incorporates a set of game-changing features that improve business productivity. Multi-level or nested business rules give you fine-grain control over workflow

itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning

0

ITSMF_india_event_ME_blog

The annual conference of the IT service management forum (itSMF) happened in Bangalore, the Silicon Valley of India. We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM.

Several of the delegates stopped by at the ManageEngine booth and enquired about our products, especially ServiceDesk Plus. Needless to say, many of them were awestruck at the mere mention that more than 90,000 companies trusted ManageEngine to manage their

ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need

0

For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.

Reports like the Gartner Magic Quadrant help customers choose the right help desk solution that will balance an organisation’s current needs and also meet its future requirements.

Vendors are shortlisted based on various criteria, such as the ability to provide an ITSSM product that includes functionality for IT incident management, problem management, change management, configuration management, release gov…