Behind the Scenes from the Challenging World of IT –– Suresh GP, Industry Veteran

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We, at ManageEngine ServiceDesk Plus, would like to help you broaden your IT experience, inside and out. Step into the shoes of other firefighting technicians and IT managers, to understand the different processes and technology used for smoother operations. Experience what it’s like to change the way IT works in organizations beyond yours.

Suresh GP, industry veteran, founder, and managing director at TaUB Solutions, will share a series of industry stories to make ITSM – the ultimate firefighting, change managing discipline – less intimidating. The industries covered are diverse; but the lessons inside apply to all IT organizations and will show you how to plan in an unplanned IT w

Creating and Maintaining Security Baselines for Windows Servers and Active Directory


Security for Windows Is Here!

ManageEngine is proud to announce the only site dedicated to Windows Server and Domain Controller baseline security. We have put our heads together to create a site that gives you the inside scoop on the following:

  • Which tools to use to gather and report on security controls
  • How to analyze the reports to quickly determine if your ​security setting(s) are incorrect
  • Suggestions on how to configure your security to ensure the best defense: “the security baseline”
  • How to monitor your security configurations to ensure there is no drift from your security baseline

Please follow this link,…

Can You Get over This Stagefright?


This news can cause a bit more flutter in your stomach than the butterflies did when you went on stage the first time. Stagefright, Android’s media playback engine, is on the hacker’s radar due to the bugs in the platform that make it vulnerable to threats. Joshua Drake, a researcher from Zimperium zLabs, a mobile security firm, discovered these bugs recently.

Technical experts consider Stagefright to be the worst Android vulnerability that could affect the performance of nearly a billion Android devices that are currently in use worldwide – except for the ones that use Android 2.1 and below. That is, most Android devices are susceptible to serious security threa

Combat Identity Thefts and Advanced Cyber Threats with Password Manager Pro Enterprise Edition


No one is safe out on the virtual streets of cyber world, and security breaches surface quite frequently to remind us of the same. Lately, the U.S. federal agencies are the  favorite hot spots for hackers. Two weeks ago, the high-tech system of Internal Revenue Service (IRS) was hacked and the personal data of over 100,000 U.S. taxpayers was stolen while the Office of Personnel Management (OPM) suffered what appears to be one of the largest U.S. Government data theft. Cyber criminals broke into the OPM database and accessed the identity information of at least 4 million federal workers. Such attacks expose the sophisticated methods that cyber criminals use and the vulnerability of even the largest of enterp

Five Principles of Best-in-Class IT Problem Management

Houston we have got Problem

“Houston, we’ve got a problem.”

Houston we have got Problem

This legendary statement by Commander Jim Lovell of Apollo 13 has transcended exploding oxygen tanks in outer space to everyday life, including IT. How often have you started off dealing with an incident only to realize to your dismay that you have been dealing only with the tip of the iceberg? 

Problem management is all about uncovering the unknown, the hidden root cause of the endless number of tickets to your IT help desk. When you implement an effective problem management process, your IT team can go beyond the fire fighting mode to focus on strategic IT objectives. Here are five principles that might help you achieve a best-in-class problem manage

ServiceDesk Plus Success Stories : Giant Leap Towards a Better IT Help Desk


Testmonials_1Last year, we made the Standard Edition of ServiceDesk Plus free without any restrictions on the number of users, technicians, or tickets. The objective was to help organisations take their first step towards a better IT help desk. In just a year, we have issued more 20,000 free licenses worth $25,000,000 across 120 countries, helping organisations: 

  • Attain incident management maturity

  • Improve end-user satisfaction levels

  • Reduce delayed and incorrect ticket assignments

  • Optimise help desk performance by identifying and tracking key metrics

  • Improve overall help desk productivity

But don’t just take our word for it. 94% of ServiceDesk Plus Standard Edition customers recommen

PowerShell Local User Management vs. Free GUI Local User Management


Microsoft has updated its PowerShell local user management commands. You can find them at As you can see, you have the ability to control local users in many ways using the following commands:







Granted, these commands can be useful and, in some cases, a life saver for managing local users across your servers and desktops.

However, without “seeing” what you are managing and having some interface to quickly analyze the users that exist and those that don’t, it can be time consuming to manage what you are not sure is there o

Desktop Central Adds to its Language Spectrum

Desktop Central

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Our integrated desktop and mobile device management software has always supported internationalization. Desktop Central has already extended its experience to non-English users. In response to customer demand, we currently support seven different languages: English, Chinese, Japanese, Spanish, German, Polish, and Turkish.

And now, Desktop Central has added support for Dutch, French, and Italian languages. Because internationalization is a long-term project, we will continue to adapt Desktop Central for other languages. We will continue our commitment to offer a productive and affordable device management suite for businesses across the world. 

​​Desktop Central is trusted by c

How Secure Is Password Manager Pro?


Gone are the days when all you needed was a strong password to guard your data. Now, we live in an era where you not only choose a strong password, but also get a strong and secure password manager. A password manager is a premier solution that helps consolidate all privileged accounts, controls access, and safeguards the accounts. Therefore, it’s important to get a robust password manager.

Over the years, Password Manager Pro, the privileged password management solution from ManageEngine, has emerged as the top choice for IT divisions of enterprises to consolidate and secure privileged identities. As sensitive data gets stored, users normally have many questions on how Password Manager Pro handle

Hacking Hospitality: How to Fight the Cyber-criminals Targeting Business Travelers

ManageEngine Password Manager Pro - How to Fight the Cyber-criminals Targeting Business Travelers

Traditionally, financial institutions have remained the top targets of cyber-criminals across the globe. Of late, hackers are eyeing so many other things thatone would normally consider unworthy of hacking. They are even finding novel ways to monetize the data gathered through such attacks.

During the past few months, United Airlines, American Airlines, Park ‘N Fly, Starwood Hotel, and Hilton have all reported breaches (not necessarily attacks on their network or systems, but breaches resulting from attacks on other businesses). This clearly indicates that  the hospitality industry, particularly business travelers, are facing the biggest threat to information secur