ManageEngine Unveils Revamped Web UI for ServiceDesk Plus On-Demand

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In the life of a help desk technician, every second can matter. Those valuable seconds are often determined by three main drivers of the help desk interface: appearance, usability and functionality. ManageEngine has equipped ServiceDesk Plus On-Demand with a revamped UI that is thoughtfully built around those three driving factors to provide the best-in-class help desk experience.

Functionality

New and unique functionality can power up a help desk and push it to the next level. The revamped ServiceDesk Plus UI incorporates a set of game-changing features that improve business productivity. Multi-level or nested business rules give you fine-grain control over workflow

itSMF India National Conference 2014: Introductions, Conversations, and Intense Learning

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The annual conference of the IT service management forum (itSMF) happened in Bangalore, the Silicon Valley of India. We were at the conference for the first time, and we met lots of new people, had interesting conversations, and learned quite a bit. We packed in a lot of learning on a single day – from Kaimar Karu’s tip on using ‘social lubricants’ for problem solving to intense panel discussions on business values of ITSM.

Several of the delegates stopped by at the ManageEngine booth and enquired about our products, especially ServiceDesk Plus. Needless to say, many of them were awestruck at the mere mention that more than 90,000 companies trusted ManageEngine to manage their

ServiceDesk Plus in Gartner Magic Quadrant 2014 : All the Assurance You Need

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For the second consecutive year, ManageEngine ServiceDesk Plus is featured as a niche player in the Gartner Magic Quadrant 2014 for IT Service Support Management (ITSSM) Tools*. We believe this shows our commitment to provide the best-in-class help desk solution to our customers.

Reports like the Gartner Magic Quadrant help customers choose the right help desk solution that will balance an organisation’s current needs and also meet its future requirements.

Vendors are shortlisted based on various criteria, such as the ability to provide an ITSSM product that includes functionality for IT incident management, problem management, change management, configuration management, release gov…

10 Key Steps to Align IT with Your Business

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Align IT with Your Business

Have you ever felt your car pull to the left or right when you wanted to go straight?  You’d immediately know that the wheels must be realigned. Now, if your business were your car, your IT is undoubtedly the wheels.  So if your business starts to underperform, it may be time to check your IT and business alignment.

Align IT with Your Business

Here are 10 key steps to aligning your IT and business and straightening things out.

  1. Have a dynamic CIO: You need a CIO who collaborates with top executives, analyzes market data and trends, and strategizes for the future. The CIO must invest in the right technologies that will power your company to win in the marketplace. This will help transform the way your company does busin

​ADAudit Plus Updated Release: ​Real-Time, Continuous Auditing of Active Directory Changes

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Do you have changes that are occurring in Active Directory that you want to be made aware of immediately? I know you do! When I say immediately, I don’t mean in the next 3 to 5 minutes. I mean right now.

And right now, ADAudit Plus can give you that immediate awareness thanks to a process based on Microsoft technology that Windows servers understand. ​The technology take advantage of an API designed for event viewer, which has been available for quite a while. The technology uses a pull subscription model in which each domain controller sends a signal to the centralized server when there are events registered that match the ADAP query criteria.

The ADAudit Plus server, which is the collect…

ServiceDesk Plus Is a “Godsend” for IT, Says Who?

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ServiceDesk Plus Is a “Godsend” for IT, Says Who?

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​​At ServiceDesk Plus, we love hearing from happy customers like Leroy Squires, who believes ServiceDesk Plus is a ​​”godsend.”

​Leroy works at Unisource Worldwide, Inc., a well-known logistics company, as its senior technical analyst and one of the five administrators who uses ServiceDesk Plus to manage the company’s globally distributed IT infrastructure with a team of 200 technicians.

In the following video, ​Leroy shares his experience with ServiceDesk Plus and highlights the two main benefits it delivers – simplicity and ease of use. Leroy also explains how affordable ServiceDesk Plus is com…

​Singapore Emerges as Center of South East Asian Operations for ManageEngine

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​The early morning sun infused with a hint of rain marked the beginning of our maiden customer conference in Singapore.

This being my first visit to the country, I decided to make the most of it by venturing into unknown streets and capture some of the local moments. As a child, I had read and heard wonderful things about this city, especially about its massive infrastructure and welcoming, multi-cultural society. It was a great experience to see it live, finally!

From the super-fast Internet connection (Singapore is among the top 10 nations in terms of Internet speed) to the widely-connected public transport, the variety of delicious cuisines, and the breathtaking architecture that would leave you spell…

Auditing Changes to ​Group Policy Settings

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The complexities of managing a Microsoft Windows Server infrastructure are critically dependent on the numerous Group Policies, each of which is a collection of settings that IT administrators or users use to centrally enforce security settings and other functional settings to users or computers across the network. ​The downside of a just single setting error will cause inevitable chain of events involving accesses or permissions, which should not have been authorized in the first place, and ultimately compromise IT security and irreversibly damage the organization’s data and reputation.

The solution to monitoring the numerous GPO changes is through change auditing software…

Passwords, King of Authentication: Long Live the King!

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King of Authentication

This post is a reproduction of an article I wrote that was originally published in Business Computing World.

King of Authentication

“When you play the Game of Thrones, you win or you die”. One thing that we have learnt from the popular TV show and books is that no one is safe on the throne for long before a younger, stronger, and more entitled claimant comes along to throw you off.

In the authentication battle, passwords have been ruling the kingdom for centuries with methods going back as far as 700 BC when the Spartan military used encrypted scytales to send sensitive missives during war. Despite the historical use of passwords, the overthrowing of this form of authentication has been predicted and heralded for some time now.

I…