Its undoubtedly challenging to select the right vendor for any software needed at work and its no different task in selecting a customer support software.

Its a daunting chore to get the checklist ready to evaluate different software in the market. Its good to have it readymade, any "Nos"?

Here you go, we SupportCenter Plus offer you an exhaustive list of important features to look at while selecting a customer support software...when the checklist is ready all you have to do is to just cross-verify if the parameters are present in your short-listed products.

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So here is the Main Course for SupportCenter Plus 7012. There were lot of queries from our customers on one particular integration. Yes, finally SupportCenter Plus will have Active Directory Integration from 7012.

Active Directory Integration:

Active Directiory Integration is important for a Customer Support Rep because it will allow him to log on through his Active Directory authentication and is also more secured than the usual login procedure.  SupportCenter Plus will support the following features regarding AD Authentication,

1. Importing Active Directory Contact Details to SupportCenter Plus.

2. Automatic Synchronization with Active Directory in order to track changes.

3. Enabling and disabling logins for Active Directory users in SupportCenter Plus.

How to enable it in SupportCenter Plus?

1. Try to identify the two new icons in the Admin Page ( Refer Screen Shot). The Windows Domain Tab will allow you to add a new windows domain to SupportCenter Plus.

2. The Active Directory Tab will allow you to import users from Active Directory, enable active directory authentication and also specify the synchronization period.

3. The logins for the added Support Staff can be enabled in Support Rep Tab in the Admin Page. The logins can be combined with relevant roles.

Of Course there are some limitations with respect to AD Integration like the Single Sign On feature, but we are intended to provide this enhancement in one of the upcoming releases.Active Directory Integration will be one of the nicest additions to your Support because it will help in better utilization and also increase the security in login authentication.

Hope my blog post helped you in configuring the AD Integration.

Download the latest version of SupportCenter Plus Here for enabling these features. We had the starters, Main course and of course there should be a Dessert. Wait for the Hot on the Plate - III, untill its Sylvian Signing Off.

P.S: Feel free to buzz our support team at support@supportcenterplus if you have any problems in updating to the latest release.