With SupportCenter Plus 7.5 Professional Edition, the support server can now offer Multi-Tenancy through Business Units. This means that multiple SupportCenter Plus installations can be combined into one install, with one central configuration database managing input requests to multiple group data files. The result is lower total cost of ownership for customers requiring a central customer support system environment since we are able manage Customer HelpDesk installs on fewer servers. Response times for single server multi-tenant customer support management are comparable to a single-tenant install.
Multi-Tenancy can be used for companies with separate brands or divisions. Example: a automobile company has two divisions, one that sells motor cycles and another cars. In this model, multi-tenancy would enable the company to have one SupportCenter installation, while each division has a separate database and customization of the application.
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Each Business Unit may be defined the following way: Group of companies belonging to same verticle, companies in same geographies, companies dealing with same products, etc...Hence the business units can be defined based on your company's needs...  Value offered through Business Units for Customer Support Management:
Happy Customer Support, Team SupportCenter Plus |
TMCnet identified the release of SupportCenter Plus' latest version. Now, TMCnet, talks about SupportCenter Plus' salient making...
David Sims - a contributing editor for TMCnet has written an article about SupportCenter Plus. In his article titled ''Call Center Software", David talks aboutSupportCenter Plus 7.5 and its potential contribution to the industry...
Below are few excerpts form David's article:
the product can now meet the needs of larger organizations, company officials say the multi-tenancy capability means users can "simultaneously assist internal users from various company departments and business units, as well as help individual customers and customer groups" from a single console.
Its Computer Telephony Integration feature is designed to speed up the time to resolution, company officials say -- "with CTI, when a user makes a phone call for assistance, SupportCenter Plus can match the number from which the user is calling with information about the user's computer configuration stored in a database." At that point the product can route the call to a specific technician.Full article can be viewed here
Team SupportCenter Plus
Dear Readers,
I am happy to share with you the two new initiatives to offer all Customer Support Management Professionals couple of web platforms to share their knowledge:
One is on Twitter: http://twitter.com/supportrep
The other is: Customer Support Management Forum on LinkedIn
Looking forward to your active participation.
Wishing you Simple, Flexible and Lively Customer Support,
Team - SupportCenter Plus
I never wanted to write the clichéd quote on change again “Change is the only constant” but somehow I didn’t get a better one for this post. The makeover mania is all over the world. Yahoo got one, Google Chrome got themes and even Susan Boyle (Britain’s Got Talent Finalist) got one too..
Come on what’s so new, it looks the same?Hmmm,
I can’t give you detailed list of features and enhancements here. But
in short these are the features of SupportCenter Plus 7.5
Know more about the new features from here and if you want the complete list of features in SupportCenterplus 7.5, check it out here. We have provided a complete version for a trial download so that you can try our new features.Give it a try and we are looking forward to your feedback...
Support your customers like never before....
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