Supportcenter Plus Blogs

For the past few days, ManageEngine blogs are full with product release and hotf ix posts. So we thought, Why not release something from SupportCenter Plus too… Common Guys, our developers are also working  (!$@#&!). Just Kidding folks.This is  actually one of the long waiting upgrades for SupportCenter Plus.

SupportCenter Plus is ready with the latest and the most awaited update of 7008. We had a whole lot of requests, issues from the customers with regards to this service pack.  Some of the important enhancements in the current release are

1.       Multiple Contracts can be created for the same account,based on products.

2.       You can make the request conversations private or public. This gives you the flexibility for the support staff to forward a request to another staff and get his opinions on it.

3.       With the 7008 upgrade, you can make the solutions viewable for the non-login users and contacts without accounts.

We have also fixed some important issues raised by the users. For a detailed description of the enhancements and fixed issues, check out the read me file @

http://manageengine.adventnet.com/products/support-center/sp-readme-7.html

To download the service pack,

http://manageengine.adventnet.com/products/support-center/service-packs.html

Awaiting your valuable bouquets and brickbats….

And Hastalavista Folks, wait for the upcoming upgrades in Q4 2008. We have some interesting things coming up.

September 8^th was the day on which Michael Angelo’s David, the eternal masterpiece of the sculptor unveiled. September 8^th will be the day on which ManageEngine starts its journey in to the realms of Europe.

ManageEngine is organizing its biggest road show yet in Europe starting from Denmark. It will travel through the IT valleys of Sweden, France, Italy, Germany, Portugal, Poland and complete its journey in UK on October 3^rd. The road show will be a platform for the Customers, Resellers and Users to know more about ME. This is one of the path breaking initiatives taken by the ME Team to stay in tune to the customers’ expectations.

We officially invite all those admirable users of ManageEngine and SupportCenter Plus in Europe to participate in our road show and support us with your suggestions, feed backs etc.,

For more Info on the Dates - http://manageengine.adventnet.com/euroroadshow/agenda.html

For more Info on the Speakers - http://manageengine.adventnet.com/euroroadshow/speakers.html

For registrations - http://manageengine.adventnet.com/euroroadshow/registration.html

Get ready to be part of ManageEngine’s Masterpiece.