That was my statement to every visitor who came to our booth at the Pink Elephant show that ended yesterday. And one of the things that I noticed is that everyone has a problem. But the most common two types I came across was -

• Multiple tools for different purposes. There are still a lot of organizations out there who depend on basic email as their help desk system. Otherwise, they have a separate tool for help desk, another tool for asset management, another tool for knowledge base and so on.
• Dissatisfaction with current tool. Lot many times, the sales hype gets the customer inside but without understanding his requirement, which ends up in a lot of unhappiness.

So am I claiming that ServiceDesk Plus solves everyone's problems? Of course not. I am sure there is a long way for us to go too. But at least, we believe the customer should get a chance to try the product - see for himself, if the tool is going to work for him. Some questions you should ask when looking for a tool are:

• What do I need? Is it a ticketing system? Do I need a knowledge base? What about asset management? Do I need ITIL? Make a list of features you need in a help desk product.
• What do you have to offer? Check out the different features offered in a product.
• How much do I pay? The cost-value matrix should work right for you. What are the runtime costs? Do you have to pay extra for support? What about future upgrades/updates and product customizations?

Don't fall in for the marketing talk..not even ours. Check us out for yourself and see if you like ServiceDesk Plus. We even provide free support during evaluation. You have the right to choose and make your own decision.