MIT Earth, Atmospheric and Planetary Science Department calculated that this person travels 72,522,000 miles and should maintain an average speed of 650 Miles/Sec (that is 3000 times than the speed of sound). He would have to carry more than 3 Million Pounds of weight in his vehicle to serve all his clients.That's enormous...

Out of context ?!@.. Nope he is our own Santa Claus.

Did he make a visit to you? We are still waiting. Yes,the Christmas Season is here. It's the time of the year to celebrate to with Friends, Families and even make friends with our foes...Try to make a difference in the life of someone this Christmas - A smile in the face is worth more than a costly gift.

The ManageEngine ServiceDesk Plus Team wishes all his customers a Merry Christmas and a fun filled holiday season...

A video to finish. Jingle Bells from the Disney Stable. Enjoy the Holidays

After the successful ServiceDesk Best Practices webinar on Change Management, (if you have missed it, just hop in here), we at ManageEngine ServiceDesk Plus bring you an exclusive webinar from one of our customers….

Surprised ??? Yes for the first time ever we will have one of our most valued customers, Digicel, sharing the best practices of implementing change management in their organization. The webinar is scheduled on 30^th, September,2009 at 2.00 PM Eastern Daylight Time ( EDT).

The webinar will be presented by Elsy Rivera, Senior IT Operations Specialist from Digicel, El Salvador. She has a vast experience in IT Service Management and was integral part of implementing change management in Digicel. She would be sharing her experiences on the topic “The Digicel Story : Implementing the quintessential Change Management”.

So mark the date in your calendars, outlooks, Blackeberrys and iPhones, I bet you would hate to miss this webinar. So September 30^th, 2009 is the date and 2.00 PM EDT is the Time.

Register now in the below link. Should I say we have limited number of seats available and it’s absolutely FREE.

https://www2.gotomeeting.com/register/155033347

What Are Heroes Without Assets? Can you imagine Bat Man or Iron Man without the right gear? The first step in setting up an efficient Service Desk is to get Asset Management right. Not just any independent asset tracking software but an efficient asset management that works closely with help desk, that helps you handle software license compliance, contacts and Purchase. Getting the right Asset Management System is Step One in managing your IT. Attend the exclusive Service Desk Best Practices webinar from ManageEngine to get a grip on asset management best practices.

Date: 29th July, 2009 (Wednesday)

Time: 11. 00 AM Eastern Daylight Time ( US)

Click the link below to Register Now

https://www2.gotomeeting.com/register/985650362

Oops, this is not the official blog of Manchester United and we are not announcing their path to Champions League finals... We at ServiceDesk Plus just feel like Manchester United at this moment. ServiceDesk Plus for the first time has made it to the Final 3 of SDIe Vendor of the Year Award 2009.

It's a privilege because ServiceDesk Institute of Europe (SDIe) has a very different way of finalizing the nominees. The customers of these vendors have to nominate their vendor for the award. Whoever has the highest nominations will make it to the final 3. And of course, we are one of them. We are just blown away by the response from our customers. You can get the detailed process in this post.

Thank you for your support guys and we will definitely make the product better and better, to serve you better. And most importantly, our special thanks to all our Resellers from Europe, who were part of the campaign.

A special thanks to all my fellow twitterers, who did their part to spread the word. The winner will be announced on the SDIe Annual Conference in London on June 9^th,2009. Fingers Crossed...

P.S: The picture is taken by terry6082 and has been reproduced under creative commons license 2.0

Have you ever thought of creating a request from another application?

ServiceDesk Plus API interface helps you to integrate with your external applications. Now you can raise their request through external applications (Network Monitoring or ERP applications) or your own html form. ServiceDesk Plus has made the request creation simpler by its ability to log a request without logging in with the new API integration. This API also allows updating, assigning/pickup, closing or deleting request.

Now Some Technical facts!!!

SDP API integrates through Http post method for all request operations. The field values to be set in Request will be added as parameters in HttpRequest details. The form needs to be submitted to /servlets/RequestServlet (as http://machine_name:Port_Number/servlets/RequestServlet). Fields not available in request parameter will be set as empty (or default).

To view more about the configuration, click here

Servicedesk Plus boasts a plethora of choices for reports. In fact, whatever you put in to ServiceDesk Plus can be taken out as reports. But can IT Manager, who administers multiple sites, multiple IT technicians, have time to read all these reports? Some may do but mostly it’s a tough (boring) job.

What does an IT Manager need?

A bird’s eye view of what’s happening in his IT support, the consolidated view of the operations and of course whether his team is doing its job in the right way. ServiceDesk Plus has this simple but nice  feature called Flash Reports. Flash reports provide a consolidated view of all the different issues, categories, technicians, statuses, SLA escalations etc. You can filter out details accordingly as per your wish. Flash Reports can be made on specific parameters, allowing the managers to get in-depth analysis of specific criterion.

A wonderful tool for the IT Managers, to get a wholesome reporting on his IT Support.

P.S: Flash Reports will need Adobe Flash 9.0 or above.

Folks, don’t worry we have not been nominated for any big bang movie awards ( let’s forget Oscars and Slumdog Millionaire for sometime). Service Desk Institute of Europe ( SDIe) has announced its annual flagship award event “IT Service and Support Awards” for the year 2009. We thought we would give it a try.  SDIe presents awards in 4 different categories.

• IT Service & Support Excellence Large Team of the Year

• IT Service & Support Excellence Small Team of the Year

• IT Service & Support Technology Supplier of the Year

• IT Service & Support Person of the Year

ManageEngine ServiceDesk Plus will fight it out in the “IT Service and Support Technology Supplier of the Year”. All the awards are presented based on the number of nominations a company gets in a category. For example, if ServiceDesk Plus is nominated in “IT Service & Support technology supplier of the year” for the most number of times, then ServiceDesk Plus will be presented with the award. But each of you who are nominating ServiceDesk Plus has to fill up a small customer satisfaction survey. They rate the suppliers based on the customer satisfaction on different criteria.

If you think we really deserve the nomination, please take some time out to nominate us in the below link

http://www.keysurvey.com/survey/217528/8b7b/

But if you think we don’t deserve it, give us your feedback@ support-servicedeskplus@manageengine.com

And you can get more information about the award in the below link..

http://www.sdi-e.com/sdie-events/the-service-desk-and-it-support-awards/it-service-support-supplier/

Last date for submitting the nominations is March 18, 2009.

Folks before you go; you can also get nominated for the award in different categories, check out the SDIe site for more details.