Different Kinds of Help Desk Callers – Helpdesk Humour

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<img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p>

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Arvind Parthiban…

Rule out déjà vu with Problem Management

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Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement.

Purpose of Problem Management :

“The primary goal of problem management is to reduce adverse impacts caused by incidents and to avoid the recurrence of problems related to these incidents.”* More importantly, eliminating the root cause ensures that the incident itself doesn’t repeat again.

During a recent consulting scenario, we came across a ”wi-fi not working” incident. Users in a specific zone were unable to a…

Who said ITIL is boring ?

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ITIL Comical Calendar for Free

We all use calendars. It could be Desk Calendars, Desktop Calendars, Wall Calendars, Magnetic Stick Calendars or even Mobile Calendars. We buy or set Calendar themes depending on our mood and interests. But how often have you come across a calendar which is based on ITIL? Here’s a not-so-serious Desk Calendar based on ITIL, which we hope brings a smile on your face. We can’t wait for you to start using the calendar, which is why we’ll ship it to you for free.

All you need to do is send us your shipping details, and we’ll get the elves working.

Go ahead, Check it out! And send us your feedback.

http://www.manageengine.com/products/service-desk/free-itil-calendar.html

No…

Visit ManageEngine at LEADit 2012 Australia

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ManageEngine is very excited to visit Australia for the LEADit 2012 – an itSMFA show.

Visit ManageEngine at Booth # S5 at the Gold Coast Convention and Exhibition Centre from August 20 to 22, 2012 – The largest independent IT Service Management event in Australia

At the booth you would meet product experts, rendezvous with ManageEngine executives, network with professionals, attend technical demo by the product developers! Know what’s new and happening in your industry. Explore solutions for the challenges you face. Win complimentary gifts. Shape up your business future. Hurry and register!

RAFFLE ANNOUNCEMENT: Now your chance of owning a Go Pro HD HERO2 Surf Edition is just a tweet away! Tweet abo…

Automate by linking Network Management tools to your HelpDesk

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Link your Network Monitoring tools from each client’s network with ServiceDesk Plus – MSP and create a work flow to resolve your network issues as a Service Provider.The network management tools monitors each of your clients network performances,traps,availability,alarms and traffic.

Things such as…

  • Is the disk spinning too slow  – Traps
  • Is the cpu usage too high – Performance
  • Has my server just died? – Availability
  • Is my web server ports occupied – Traffic

Network monitoring is usually performed by dedicated network / hardware scanning software such as Kaseya, Zenith, N-able ,and the like.


A common feature in this type of monitoring softwar

Your Helpdesk is Your Quarterback!

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 Well, for starters, Quarterbacks are backbone players of the offense line in the American football. It’s their responsibility to handle the football  through the game, call plays and make decisions during the game. However the game is concentrated on the other players – tacklers, guards and so on.


Today’s MSP market is quite similar to the football game. All the major players in the current market are focused on Network Monitoring, Desktop Management and  a very basic helpdesk. Among these, the Network monitoring modules are on the offensive line – monitoring,protecting, engaging and passing data / tickets to the quarterback (Helpdesk). System Management…