A large number of businesses are gradually migrating to VoIP technology because of its bandwidth efficiency, low cost and saving of up to 80% on their monthly phone bills. The greatest concern for any business using VoIP for their business communication is uptime and quality. Jitter, latency and packet loss cause a drop in the quality of the voice communication being transmitted. This brings in a very high requirement to monitor VoIP and maintain the quality of the voice communications by making sure the jitter, latency and packet loss values do not exceed an expected threshold.
Cisco IP SLA based VoIP
Monitors helps network administrators maintain the quality of calls
and troubleshoot the issues with VoIP performance more faster. This
helps in ensuring better call quality and lesser downtimes.
What is IP SLA ?
Cisco IPSLA is a feature included in the Cisco IOS Software that gives administrators the ability to analyze service levels for IP applications and services. IPSLA uses active traffic-monitoring technology to monitor continuous traffic on the network. This is a reliable method in measuring over head network performance. Cisco Routers provide IP SLA Responders that give accuracy of measured data across a network.
With IP SLAs, routers and/or switches perform periodic measurements. The exact number and type of available measurements depends on the IOS version. IP SLAs is very widely used in networks to generate time-based network and services performance data. IP SLA is often used with SNMP and NetFlow to generate complete network level data which can help track down network related VoIP issues and ensure service level agreements are met.
Types of Automated Operations IP SLAs Supports:
HTTP – Measure the round-trip time to access a Web page
FTP – Measure the round-trip time to transfer a file
DNS – Measure the DNS look-up time (time to request and receive a reply)
DHCP – Measure the round-trip time to retrieve an IP address
TCP Connect – Measure connection time, which is useful for application and server monitoring
UDP Jitter – Measure round-trip delay, one-way delay, one-way jitter, and one-way packet loss
VoIP UDP Jitter and MOS – Measure VoIP call path metrics and Mean opinion Score
ICMP Echo – Measure round-trip delay
UDP Echo – Measure response times between IP SLA nodes using IP
ICMP Path Echo – Discover a network path using traceroute and measure the response time between a Cisco router and devices using IP
ICMP Path Jitter – Measure the inter-packet delay variance along a tracerouted network path
What is VoIP?
Voice over Internet Protocol (VoIP or Voice over IP) is a general term for a family of methodologies, communication protocols, and transmission technologies for delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.
In VoIP based voice communication, the analog voice signal is converted to the digital format which in turn is converted into Internet Protocol (IP) packets. These IP packets are transmitted over the Internet. The above process is reversed at the receiving end.
Monitor VoIP using cisco IPSLA and NetFlow:
NetFlow Analyzer monitors the bandwidth and identifies the reasons for the drop in the quality of voice communications using Cisco's IPSLA. VoIP monitoring results in displaying data by jitter, latency, packet loss and MOS.
The VoIP Monitor Module features:
Proactive, continuous monitoring of VoIP Service Levels: monitored QoS metrics include delay, packet loss, jitter and Mean Opinion Score
VoIP call quality monitoring over entire WAN
Easy troubleshooting of VoIP problems through bandwidth utilization graphs and QoS reports from Cisco NetFlow monitoring
Detailed source and destination VoIP call performance reporting
Extensive VoIP traffic and call performance reports for offline analysis
Automatic configuration of Cisco IP SLAs (Service Level Agreements) in source routers
VoIP reporting adds more value to the already available NetFlow based bandwidth and traffic analysis and CBQoS reporting. With Cisco's all reporting capabilities combined into a single tool, you no longer have to be dependent on multiple tools for network monitoring. Our next blog will guide you on how to configure VoIP monitoring in NetFlow Analyzer.
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All of you must have already heard about Cisco ASA now supporting NetFlow export through a flow format called NetFlow Secure Event Logging (NSEL ). This now provides users the ability to do almost real time traffic analysis and bandwidth monitoring on their firewall devices too. NetFlow support from ASA received very excellent responses from users because of which we at NetFlow Analyzer started support for not just plain ASA NetFlow reports but also for NATed information available in the ASA NetFlow packets.
With NetFlow support, I am sure a
number of users out there will like to know the best and easiest way
to configure ASA for NetFlow export. Check out the steps below to
configure NetFlow export on ASA via ASDM:
Configuring Flow Collector:
In ASDM, under Configuration go to Device Management > Logging > NetFlow
Here, you can set the NetFlow Analyzer server IP address, the ASA interface through which NetFlow packets are to be exported and the NetFlow listener port (By default it is 9996). When you choose the interface, select the interface which connects to the server where NetFlow Analyzer is installed. You can also set the template packet send frequency and disable syslogs that are redundant after the NetFlow information extraction.
Set the template time out rate as 1
minute and delay transmission of flow creation events for short-lived
flows to be 60 seconds.
Then click on Apply to write the commands on ASA.
Configuring NetFlow information extraction:
To enable the ASA to start sending
information to the NetFlow Analyzer defined above you need to go to
Firewall > Service Policy Rules.
Then you need to create a new service policy that needs to be applied GLOBALLY.
And then define the collector that statistics for this traffic will be sent to (was defined initially).
Once the service policy is created click on Apply to write the commands on ASA.
To configure Cisco ASA through CLI
click here .
Once the configuration is complete,
NetFlow data will be exported and you will start seeing results in
NetFlow Analyzer.
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Regards,Hope you have seen the last blog regarding the reporting enhancements we made in NetFlow Analyzer Version 8 . In continuation of the last blog, some of the other reporting enhancements.
1. New averages for Traffic Report (5 and 15 Minute)
2. Global Search Function
3. Enhanced CBQoS Reporting.
Traffic Reports:
In earlier versions of the product, traffic reports generated for less than 24 hour period were shown in 1 minute granularity. As the time period increased, the granularity also increased. But we had demands for other granular reporting like 5 minutes which would enable users to compare their NetFlow statistics with SNMP statistics because the difference between 1 minute average and 5 minute average was much higher than required and also called for the user to do a manual comparison.
We have now introduced new reporting granularity to the traffic reports where data can be shown in 1 minute, 5 minute or 15 minute averages. Users can now get a better picture for capacity planning based on different averages and can also compare the NetFlow statistics with SNMP based statistics avoiding manual calculation. Users can also also generate conversation reports for all these averages helping users find the cause for change in traffic pattern visibility reports.
Global Search Report :
Users looking for an IP Address, port, protocol or for that matter, any information, had to select an interface and then use a troubleshoot report to search for their requirement. A global search option was one of the most requested feature form customers and evaluators alike. Just as most of our features are defined by users, we introduced the ''Global Search' function in Version 8.
This report helps users to generate reports for IP address, Port, network, nodes, Application, DSCP..., etc by entering their criteria in the 'Global Search' box available in the top right corner of the UI from every page. When you enter a criteria here and search, the results are generated for the specific value after searching all the interfaces being monitored with NetFlow Analyzer .
Enahanced CBQoS Reporting:
Quality of Service refers to the ability to provide better treatment for some applications over other services in the network. The primary goal of implementing QoS in business critical networks includes priority routing for critical applications through dedicated bandwidth, controlling jitter and latency. Configuring QoS can also limit the bandwidth used by non critical network traffic and so makes network performance more predictable and bandwidth utilization much more effective.
We have discussed a lot about deploying CBQoS policies for improved network performance. You can find CBQoS blog series in this link. Until last version, CBQoS reorts will show only the parent policies with its pre and post policy and drop metrics . From Version 8, we list all the child policies created under the parent policy along with the pre and post policy, drop metrics for each child policy and even match statement based statistics. All the reports for CBQoS can also be exported to PDF and scheduled from this version which takes bandwidth management to a more easier level.
Do drop your suggestions for each of these features and let us know what else you would like to see in the future releases of the product.
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At Manage Engine NetFlow Analyzer , we have always concentrated on having a simple, easy to understand GUI which can give the results you are searching for within minimal number of clicks and less than a minute. If you have used NetFlow Analyzer you certainly must have seen all the reporting options . If you have not, check our Online Demo to know how easy things are.
NetFlow Analyzer Version 8 brought in many features like VoIP monitoring, SNMP V3 and Cisco ASA support, Flexible NetFlow based NBAR, Geo Locations and so on. But along with these vertical enhancements, we have also topped up the reporting capabilities to help users get more from the product. I will explain some of the enhancements we made in Version 8 through this blog.
Consolidated Device Reports:
Until the last version, Consolidated report was available for Interfaces and IP groups. This single page report lists the traffic graph for a selected interface or IP group with the top 10 Applications, Source and Destination for IN and OUT directions. Same as consolidated report for Interface or IP group, NetFlow Analyzer 8 provides an option to generate a consolidated report for a device itself.
Consolidated Report for a device lists traffic graph with Top Interfaces based on Utilization and Speed, Top Application, Protocol, Source, Destination, Conversation, DSCP etc. This report can be generated for last hour and up to last 24 hours. With this report, NetFlow Analyzer provides a view of traffic at the device level giving you an idea on the high usage devices. The report should help get a more detailed visibility on device traffic, narrow down on the performance of device in relation to traffic passing and helps understand the traffic pattern on the devices.
This Report can be generated by clicking on Device Name or IP address from the Interface View or Dashboard.
Enhanced Schedule of Reports.
Schedule reporting option lets users create reports about the information they need and have it automatically emailed to them on a daily, weekly or monthly basis. The reports can be send to multiple email addresses defined by the users and the reports are also saved within the product for later access. Until the last version, only two types of reports were possible, Consolidated Report and Custom Report, both of which could be scheduled for Interfaces and IP groups.
Version 8 introduced the "One Click" Schedule option. This allows users to create schedules for any report they see on the screen. Say, you are looking at a Application report for an interface and you would like to have it emailed to you, use the 'Once Click' schedule.
The reports (for Traffic, Application, Source, Destination, Conversation, QoS, NBAR, CBQoS, etc) can be scheduled for Interfaces and IP groups using the one click option. You now don't have to go into Schedule Settings, create schedule and etc. This one click schedule is keeping in tandem with our aim for fewer clicks and faster reporting.
This is not it. We do have other enhancements in reporting like 'Global Search', '5, 10 and 15 minute averages' and will walk you through them in our next blog.
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