At ManageEngine IT360, we always strive to ensure that the user must be able to perform complex tasks with little or minimal effort. In this post, I am going to talk about the three different operations you can perform in Dashboard page.

1. Generate different views of your IT business services
2. Create new business service
3. Create customized dashboards for various stakeholders

1. Generate Different Views of Your IT Business Services

ManageEngine IT360 offers four distinct views to view your IT business service(s). They are:

   1. Your traditional List View
   2. Tree View
   3. Plasma View and
   4. Global Business View

In your List View mode, you will be able to see the a bit more in-depth about the various business services that you have created. You will view the Availability, Health, Monitor Status, and Today's Availability (in % of uptime) of each business service created within IT360. By clicking on the health or availability icon, you can view the complete Root Cause Analysis (RCA) of the business service.

In Tree View mode, you can view entire list of business service sub-groups and its monitors. In this view, you can view the  availability and health of those monitors. It also displays the list of 'Uncategorized Monitors' which are being monitored through IT360 but not associated with any of the business services. 

With Plasma View mode, as the name suggests, you can display the entire list of monitors in a huge plasma screen. This view will contain the monitor's current status, major alarms created so far along with its business services health & availability.

And Global Business View displays the entire business services combined under a single business view. As before, you can host them in a large plasma screen for display.

2. Create New Business Services

3. Create Different Dashboards for various stakeholders

To create a new dashboard click on any of the 'Add' link to create a Network,Server & Applications or Traffic dashboards.

So what are you waiting for? Go ahead and try these options :-)

In continuation to my previous post about report generation in IT360, I will be talking about how to enable, schedule and generate reports for various IT resources/business services in this post.

Enabling Reports

IT360 provides a multitude of metrics for each IT resource that is being monitored. It also allows you to select a specific metric for each individual IT resource and generate report only for that metric. In this manner, IT360 eliminates the possibility of having the only data that you need, thereby reducing clutter in your report.

In order to generate such reports, click on 'Reports' tab and then click on 'Enable Reports' link. Under 'Custom Reports' you will find a list of metrics for various IT resource (monitor). Some of which are already selected by default. You can either choose these default metrics or select metrics which only you need.

In addition, you can also generate downtime summary report of these monitors by clicking on 'Downtime Summary Report' tab. Select the 'Time' at which the report should be generated along with proper email action.

Schedule Reports

To schedule reports for a business service or for a particular monitor, click on 'Schedule Reports' link under 'Reports' tab. Select a proper name and description for the report. Now select the appropriate report type from the pull-down menu (Availability, Health, Attribute, Alarm, Downtime, etc). Then select the 'Report Period' which allows you to select the period of data would you like to view in your report (Today's, Yesterday's, Last 7 days, Last 30 days etc).

Next we come to the crucial part of the process. You have two options: one to select 'Business Service' or two to select 'Monitor'. If you select Business Service, IT360 will provide you the list of various business services created, along with its sub-group. You can either select the entire business service as it is or select the business service sub-group alone.

Similarly, when you select the 'Monitor' option, IT360 provides the entire list of applications/servers/databases that are supported. You can select the monitor types for which you would like the reports to be generated.

Once you that is done, you can select whether this report should be generated daily/weekly/monthly. You can also select the specific time and month(s) should it be generated. These reports are available in PDF format.

The same applies for networks as well. Just click on 'Networks' tab under 'Reports' module. Select any report for which you want to schedule. Click on 'Schedule This'. Provide correct details for the scheduling the report and click 'OK' to schedule the report. 

Now you have the reports with critical data, generated automatically and regularly without any intervention. You can also create multiple reports for various business services or monitor types as well. You can disable them at any time in case you want these reports to be generated.

Report generation is the one of the important task of all management tasks. This allows the IT Administrator analyze the trend of every IT resource over time and evaluate its performance. This analysis is useful for making calculated predictions and help take corrective actions.

Generating reports in ManageEngine IT360 is one of the easiest tasks. You have a centralized location from where you can generate a number of different types of reports. You can generate trend analysis report, availability report for the entire business service or for a particular monitor (IT resource). For example, this also allows you to generate Trend Analysis Report which enables you to track various trends of response times of WebLogic Server, view active JDBC connections, JVM Heap Current Size etc. You can also generate reports for ERP system metrics such as SAP or Oracle E-business suite such as Page In/Page Out rate, Spool Utilization, number of Enqueue Requests etc.

To generate these reports in ManageEngine IT360, log in to IT360 console and click on the 'Reports' module tab. In this tab ManageEngine IT360 allows you to generate report for either the business services (applications & servers) or for the network devices which are being monitored.

For business services, you can generate Availability reports, Health reports, Alarm Summary reports, Response time reports, Downtime reports, Trend Analysis report and much more. For more information on Reports in IT360, click here.

ManageEngine IT360 also allows you to generate report for any specific monitor (IT resource) or any specific attribute for that monitor. For example, you can generate the Response time (in ms) for a WebLogic server. You can also generate availability report of an entire business service for any particular period during which it is monitored. You can also select a specific attribute within the business service and generate report.



Similarly to generate reports for various network devices monitored using ManageEngine IT360, click on 'Network' tab. Here you will find a multitude of options to choose from. You can generate reports for various network events, downtimes, alerts etc.



You can also create new reports types such as performance reports, availability reports, response time & packet loss reports, inventory reports and custom reports. Simply provide the name for the new report, select the type of report you need to generate for a device and select the device for which the report needs to be generated. IT360 will automatically select the various attributes available for the device and lets you choose the attributes for which the report is generated.



In the next post, we will discuss about how to schedule reports, enable reports and talk more in-depth about reporting.

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