At ManageEngine IT360, we always strive to ensure that the user must be able to perform complex tasks with little or minimal effort. In this post, I am going to talk about the three different operations you can perform in Dashboard page.
1. Generate Different Views of Your IT Business Services
ManageEngine IT360 offers four distinct views to view your IT business service(s). They are:
1. Your traditional List View
2. Tree View
3. Plasma View and
4. Global Business View
In your List View mode, you will be able to see the a bit more in-depth about the various business services that you have created. You will view the Availability, Health, Monitor Status, and Today's Availability (in % of uptime) of each business service created within IT360. By clicking on the health or availability icon, you can view the complete Root Cause Analysis (RCA) of the business service.
In Tree View mode, you can view entire list of business service sub-groups and its monitors. In this view, you can view the availability and health of those monitors. It also displays the list of 'Uncategorized Monitors' which are being monitored through IT360 but not associated with any of the business services.
With Plasma View mode, as the name suggests, you can display the entire list of monitors in a huge plasma screen. This view will contain the monitor's current status, major alarms created so far along with its business services health & availability.
And Global Business View displays the entire business services combined under a single business view. As before, you can host them in a large plasma screen for display.
2. Create New Business Services
'Add Business Service' is probably the most critical link in this page. This invokes the business service wizard. With the help of this wizard, you can create a new business service and associate critical monitors (network devices, apps, servers, etc) which are crucial for the business service operation. (I will be blogging about this later).
3. Create Different Dashboards for various stakeholders
This is probably one of the most important tasks of all. This operation allows you to create different dashboards for various stakeholders. You can create Network Dashboard for your Network Administrator, Server & Application Dashboard for your IT Administrator and Traffic Dashboard for your System and Network Administrators. In addition, you can also view existing dashboards and business views of various business.
To create a new dashboard click on any of the 'Add' link to create a Network,Server & Applications or Traffic dashboards.
So what are you waiting for? Go ahead and try these options :-)
When a server goes down or when the response time of a database query exceeds the normal query execution time, any monitoring system in place should perform two actions. One to generate an alarm with relevant information (preferably the RCA - Root Cause Analysis) and secondly to log a ticket into a Service Desk solution. It may additionally execute an SMS action to notify the right technician.
With IT360, you can do that without any external interference. IT360 allows you to automate these actions thereby reducing time taken to troubleshoot the issue. In today's post, we will see how to create threshold, assign action and configure alarms so that the action is properly executed.Creating Thresholds
Thresholds are values on based on which the alarm is generated. For example, lets say the response time of an Apache server which acts as the web server for a website optimal response time is 1ms. When this value is breached or when the response time value goes higher, the website takes longer to load. Hence, it is critical to ensure that there is a threshold assigned to this web server and is carefully monitored.
In order to assign a threshold for this web server, follow the steps given below:
1. Click on 'Admin' -> 'Servers & Apps' -> 'Configure Alarms'.
2. Select the appropriate web server from the pull down menu 'Alarm Configuration by Monitors'. This will display the list of attributes for which you can assign thresholds for the particular web server.
3. Click on 'Associate' opposite to 'Response Time'. This will open a pop-up configuration window, wherein you can select the correct threshold corresponding to response time.
4. Click on 'Save' and 'Close' button to save and close the configuration window. You will now find that the response time for the Apache server is now configured and ready for associating an action.
Create Ticket Action
Now once the threshold is configured, click on 'Action' under 'Servers & Apps'. Click on 'Add New' under 'Log a Ticket' option.
1. Provide a proper name for the ticket.
2. Select the correct Category, Sub Category, Item, Priority, Group and Technician who will be responsible for this web server.
3. IT360 also allows you to insert relevant details into the Ticket content. This enables the technician to view relevant information. This allows the technician to troubleshoot the performance issue quickly.
4. Click on 'Log a Ticket' button to complete the process.
Additionally, you can also execute this action manually by clicking on this
icon. You can also update ticket's content, change category, sub category, etc by clicking on the edit 
icon.
Assign Ticket Action
Once the ticket action is created, click on 'Configure Alarms'. Click on the attribute for which you would like the ticket action to be associated with (in our case, the Apache Server's response time). Click on the 'Response Time - Cr > 1500ms'. In the configuration pop-up window, select the check box labeled 'Configure actions at Attribute level'.
Select the appropriate action that needs to be associated with this threshold value. You can create actions and enable them in such a way that you can get alerted when there is an issue, or when the issue clears or when the issue is going to get critical. Once you have chosen the action and clicked the 'Save' & 'Close' button, the configuration is done. The next time when the response time threshold value is breached, the technician is automatically notified. A ticket is logged into the Service Desk solution. In addition to this, you can also associate an SMS action to this threshold thus ensuring the technician receives the information as soon as the incident occurs.
Similarly, you can create an ad-hoc action by clicking on 'New Action' link inside the configuration pop-up window. It will allow you to create the following actions as displayed in the screenshot below.
In continuation to my previous post about report generation in IT360, I will be talking about how to enable, schedule and generate reports for various IT resources/business services in this post.
IT360 provides a multitude of metrics for each IT resource that is being monitored. It also allows you to select a specific metric for each individual IT resource and generate report only for that metric. In this manner, IT360 eliminates the possibility of having the only data that you need, thereby reducing clutter in your report.
In order to generate such reports, click on 'Reports' tab and then click on 'Enable Reports' link. Under 'Custom Reports' you will find a list of metrics for various IT resource (monitor). Some of which are already selected by default. You can either choose these default metrics or select metrics which only you need.
In addition, you can also generate downtime summary report of these monitors by clicking on 'Downtime Summary Report' tab. Select the 'Time' at which the report should be generated along with proper email action.
To schedule reports for a business service or for a particular monitor, click on 'Schedule Reports' link under 'Reports' tab. Select a proper name and description for the report. Now select the appropriate report type from the pull-down menu (Availability, Health, Attribute, Alarm, Downtime, etc). Then select the 'Report Period' which allows you to select the period of data would you like to view in your report (Today's, Yesterday's, Last 7 days, Last 30 days etc).
Next we come to the crucial part of the process. You have two options: one to select 'Business Service' or two to select 'Monitor'. If you select Business Service, IT360 will provide you the list of various business services created, along with its sub-group. You can either select the entire business service as it is or select the business service sub-group alone.
Similarly, when you select the 'Monitor' option, IT360 provides the entire list of applications/servers/databases that are supported. You can select the monitor types for which you would like the reports to be generated.
Once you that is done, you can select whether this report should be generated daily/weekly/monthly. You can also select the specific time and month(s) should it be generated. These reports are available in PDF format.
The same applies for networks as well. Just click on 'Networks' tab under 'Reports' module. Select any report for which you want to schedule. Click on 'Schedule This'. Provide correct details for the scheduling the report and click 'OK' to schedule the report.
Now you have the reports with critical data, generated automatically and regularly without any intervention. You can also create multiple reports for various business services or monitor types as well. You can disable them at any time in case you want these reports to be generated.
Report generation is the one of the important task of all management tasks. This allows the IT Administrator analyze the trend of every IT resource over time and evaluate its performance. This analysis is useful for making calculated predictions and help take corrective actions.
Generating reports in ManageEngine IT360 is one of the easiest tasks. You have a centralized location from where you can generate a number of different types of reports. You can generate trend analysis report, availability report for the entire business service or for a particular monitor (IT resource). For example, this also allows you to generate Trend Analysis Report which enables you to track various trends of response times of WebLogic Server, view active JDBC connections, JVM Heap Current Size etc. You can also generate reports for ERP system metrics such as SAP or Oracle E-business suite such as Page In/Page Out rate, Spool Utilization, number of Enqueue Requests etc.
To generate these reports in ManageEngine IT360, log in to IT360 console and click on the 'Reports' module tab. In this tab ManageEngine IT360 allows you to generate report for either the business services (applications & servers) or for the network devices which are being monitored.
Today (Press Release) marks the general availability of ManageEngine IT360 (version 8.0), an integrated business service management which allows users to monitor their IT infrastructure with a business context. Since the Beta release in March, we have been receiving overwhelming response from our users and a great number of feedbacks. These feedbacks helped us design this BSM solution which caters to various end users needs.
ManageEngine IT360’s Business Dashboard interface displays the components that make up an organization’s network and the various business services those components support. Business Dashboards can be customized for specific job functions - from IT administrator up to CIO – with the level of detail displayed tailored for each role. Similarly network, application and traffic dashboards allow each user view information that are specific to their job functions enabling them to do their task effortlessly in addition to creating awareness of the impact it has on each business service.
Integrated with ITIL ready Service Desk which features automated trouble ticketing, complete with incident management, problem management, change management, a knowledge base, and more, ManageEngine IT360 reduces the complexity of workflows in production and making it easier for IT administrators to run effective operations.
In addition, support for Oracle E-business suite, VMWare device support, VoIP monitor support is also added. I will be also providing some in-depth details about each feature mentioned here. Feel free to check out some of the new screenshots of these features mentioned here.
So what are you waiting for still? Go ahead and download ManageEngine IT360 now. The pricing of ManageEngine IT360 starts at $4,995 per Year. For more information on various pricing packs, click here.
A Question can save your IT ... forever!
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With the introduction of ManageEngine IT360, now every organization can afford business service management solution which caters to their needs and to the needs of their organization. ManageEngine IT360 IT Management Solution that helps IT Managers ensure high uptime for their mission critical Business Services.
ManageEngine IT360 adds a business perspective to monitoring IT Resources, helping users to understand the impact of downtimes on the business. The user gets to monitor the availability and performance of mission critical business applications, servers, monitor WAN and Traffic usage, and with in-built ITIL-ready service desk, ManageEngine IT360 allows the technology, processes and people to work smarter for businesses.
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With agentless methodology employed, monitoring of critical business applications becomes easier and painless. User can monitor end user experience of various applications, understand what is causing performance issues and take corrective actions quickly. This improves end user experience which in turn raises customer satisfaction which in turn increases ROI.
Key Business Benefits of using ManageEngine IT360:
Line of Business Managers:
Corp