In recent times there has been a lot of discussion on Business Service Management and the need to Align IT operations to Business Goals. The increasing popularity of ITIL indicates that CIOs and IT managers realize the importance of Aligning IT to the Business. While ITIL has been a big hit in the Service Support area, the progress has not been so great in the IT Operations side. The ground reality today is that most IT organizations are still focused on monitoring the Network and Server infrastructure for availability and performance. One of the main challenges in implementing BSM today is the number of tools that you need to buy and integrate (think of the big Professional Services bill with the army of "consultants") and in today's economy who do you think has the courage to take a proposal for a $1,000,000 BSM project (or even $100,000K  for that matter)? With ManageEngine IT360 we hope to enable an easy and evolutionary approach to BSM. What does IT360 offer ? Traditional IT Management Features - The Foundation Network Monitoring with WAN Traffic Analysis - Everything a Network Manager needs today from up-down availability monitoring to snmp based bandwidth monitoring and Netflow based WAN Traffic Analysis. Server Monitoring - Complete Server Availability and Performance monitoring across Windows, Linux, Unix and IBM AS 400 Servers Application & Middleware Monitoring - including SAP, all kinds of web-servers(IIS, Apache etc.), Middleware(weblogic, websphere, JBoss, MQ Series etc.) and Databases(Oracle, MS-SQL, DB2, MySQL etc.) End-User Transaction monitoring for measuring response time of Business processes like Order Processing etc. BSM Features Business Service Container - The ability to map all of the infrastructure components above into the underlying Business Service Application Dependency Mapping - IT360 allows you to visualize the relationships between the Business Service and the underlying IT Infrastructure Business Level Metrics - IT360 offers the ability to extract IT specific metrics like Server downtime or Response time of an ecommerce application and translate it into Business level metrics like "$ of revenue lost" or "# of Orders processed per hour". This is the fundamental goal of BSM. ie. Enabling  IT operation staff to see how a failure in IT affects the Business. With this visibility IT operations staff will be able to hopefully make different (and better) decisions regarding how they handle these IT failures. IT360 can fetch Business metrics from a variety of data sources. With Support for "database query monitors", "custom script monitors", "JMX adaptors" and a variety of other monitors, information can be pulled from any data source as long as it is out there. IT360 also includes an ITIL ServiceDesk to automate Incident, Problem and Change Management processes - again within the context of a Business Service. There is nothing in the market today that packages all this functionality into one affordable, easy-to-use package. And IT360 allows you to evolve from managing the network to managing the business without requiring any major investments in software purchase or implementation times. And for once your IT operations team will not see it as management pushing some new jargon from the top. Don't take my word for it. View the online demo or download the Beta