PDA Integration

Jun 22 2009 04:58:15 AM Posted By : nandini
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Dear Users,

In our release FacilitiesDesk 5.7 Release you came across the PDA integration feature in brief.

In this post you will get to know the value and benefit PDA or Handheld device integration offered in FacilitiesDesk 5.7 in detail

In general Facilities Management is a dynamic department in any concern. Let us assume a daily scenario in a company with big infrastrucutre facility.
 
Where, a Facility Management staff have to be physically present in the place of issue to fix it. Which means the Facility Services Staff is always on the move as and when a work request in raised.This is where integration with mobile client or a handheld device like Blackberry or an iPhone comes in handy.
 
In FacilitiesDesk the PDA integration function brings the following benefits for a Facilities Management Staff:
 

Requests raised through phone calls can now be instantly created from your hand-held device on entering details such as, requester name, request title and description.

  • View Request Details then and there
  • Assign requests to Supervisors instantly
  • Spontaneously add Resolution to a request
  • View/Edit Resolutions for a request
  • Add Worklog for a request
  • Add the time spent details for a request from your mobile device
  • Add Craft person Worklog
  • Add the time spend details of the craft person too from your hand held device

Below are some screenshots of FacilitiesDesk with PDA fuctionalities:


FacilitiesDesk  PDA LoginFaciltiesDesk PDA Work Request

FacilitiesDesk-Blackberry Dashboard

FacilitiesDesk-Blackberry Work RequestFacilitiesDesk-Blackberry Work Request Details

Hope the screenshots featured were helpful in getting  a fair idea on the working of the PDA functions in FacilitiesDesk.

Important links to have more information:

 

Happy Facilities Management!

Team FacilitiesDesk


FacilitiesDesk ServicePack 5.7 Released

Jun 09 2009 02:36:12 AM Posted By : nandini
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Here we have for you some interesting new features in our FacilitiesDesk ServicePack 5.7 Release:

  • PDA integration: Integration of FacilitiesDesk with Mobile client or handheld devices like iPhone or Blackberry
  • E-Mail Parsing
  • Preventive Maintenance and Work Order Management are now in two different tabs to enhance usability experience
  • Two knew skin tones offered for the product select the desired

And many more functionalities, enhancements and bug fixes with this Release (View release notes)

Existing Users (from Build numbers: 5200-5500) can apply the ServicePack 5700 from the following link:

http://www.manageengine.com/products/facilities-desk/49448464/AdventNet_ManageEngine_FacilitiesDesk_5_2_0_SP-4_0_0.ppm

New users can directly download the exe file of the product from the following link:

http://www.manageengine.com/products/facilities-desk/download.html?features

Looking forward to your feedback...
Happy Facilities Management,
Team FacilitiesDesk
support@facilitiesdesk.com

What'z expected out of Facility Managers?

May 05 2009 11:01:32 PM Posted By : nandini
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cut costs but add value simultaneously

What does top management expect from Facility Managers during recession?

If this recession goes on like this the senior management will want facility managers to cut costs and add value simultaneously.

The trick to doing that is to focus on corporate outcomes, not on faciltiy operations outcomes. Facility Managers have to have business acumen, they have to understand the financials, and have to know how to manage relationships internally.

Some examples on: How add value while cutting costs?

• Facility Managers have to optimize to the fullest when it comes to space. Getting rid of unnecessary space is the fastest way to cut facility-operational costs. But cutting down too much space could leave the corporation ill-positioned when the economy rebounds. A lot of corporates are concerned that they’re going to cut too much. There has to be some flex in how you manage your property portfolio.

In past downturns, corporate facilities were managed to balance “value creation” strategies to improve operational efficiency with “value protection” measures to cut costs. Greater use of alternative work strategies such as hotelling or telecommuting helped to maintain this balance because they achieved both goals.

• Corporates continue to emphasize measures to reduce their environmental impact, but Facility Managers are more sensitive to costs than, say, a couple of years ago. The idea of paying a green premium is harder to sell; so is the cost to get LEED (Leadership in Energy and Environmental Design) standard certified, though LEED remains the touchstone for green building initiatives. Instead, there’s a new focus on energy efficiency.

• In the 1991-92 “depression,” as the Urban Land Institute called that downturn, one telecom took the opportunity to buy property at 50 cents on the dollar. The same thing may happen in this recession period too, with corporates willing to own a higher percentage of their space than in the past, when the industry average was about 60 percent leased space.

Hope this info is useful....I look forward to give you more related information....

Happy Facilities Management,

Team FacilitiesDesk

FacilitiesDesk Partner Program

May 05 2009 10:34:01 PM Posted By : nandini
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FacilitiesDesk MarketPlace

We aim to offer the finest solutions with services to clients all over the globe. FacilitiesDesk believes that novel solutions, superior technologies and strong partners are the key elements for client satisfaction. That is why we are always on the watch to develop our partner network to new geographies.

Improve your profit

As a FacilitiesDesk partner, you will broaden your business solution and turn out to be more successful. You gain help in selling, developing, marketing and delivering FacilitiesDesk Software to the growing demand of the Computerized Maintenance Management System and Computer Aided Facilities Management Software market.

Benefits FacilitiesDesk Partner Program:

  • Sturdy positioning of your value proposition and competency
  • Expanded business opportunities
  • Shared strategic sales and marketing initiatives
  • Access to a broad and strong growing customer base
  • Access to the expanding and high potential ManageEngine FacilitiesDesk community

Want to know more? Contact FacilitiesDesk

Happy Reselling!

Team FacilitiesDesk

Visibility is the key in Facilities Management

Apr 15 2009 10:35:28 PM Posted By : nandini
Comments (1)

Facility Manager: There are new set of staffs joining today! Gosh! I don’t have Floor plan’s CAD drawings to use FaciltiesDesk’s AutoCAD function…the listed information about vacant space will not give me enough visibility to decide….

Chill

FacilitiesDesk: Come on don’t worry….I can still help you with my “Grid Layout” Feature…its flexible functionality makes it feasible to work on Space optimization without the help of AutoCAD integration!!

Facilities Manager: Explain me how? How long will it take for me to learn “Grid Layout” feature and its functions

FacilitiesDesk: Let me explain…Its as simple as any other feature of mine. To quickly brief you about it:

  • Intuitively create a layout for a desired floor in your building and presume cubes as rooms…
  • Resize these cubes to fit perceived layout and arrive at your “Grid Layout”
  • Each cube pertaining to a assumed room can be color coded to differentiate its room type
  • Associate the apt assets and users/people and view them in your grid layout then and there…
  • Vacant rooms can be visualized and hence making spot and quick decisions on relocations and new allocation can be made easier

Facilities Manager: Wow!!

There people…..info i promised to give on Grid Layout during my Release Post….hope this feature comes in handy for your space management….try now.

Happy Facilities Management!

Team FacilitiesDesk

ITIL and Facilities Management

Apr 03 2009 07:14:30 AM Posted By : nandini
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Its easy to agree that: Managing IT is not Managing Facilities.

ITIL the Information Technology Infrastructure Library did the good deed of conveying the message that, Facilities' seamless operation is important to manage efficient IT infrastructure (ITIL included Facilities Management as one of its criteria of discussion in ITIL V3.) to all IT folks that.

For in any organization the IT staffs or the System Administration team are the folks who can instantly realize the value of having a software in place with a zillion software available in the market to manage all aspects of IT like ServiceDesk, IT Operations, Application Management, etc,. Also they can help their counter parts in Facility Management teams to evaluate the right software and offer their suggestion.

Facilities Management and ITIL

Most of the SMBs will have the System folks handling the Facilties helpdesk too. Here the responsibility to very high to deploy a right software run their Facilities as efficiently as their IT operation.

With that thought i will leave you to contemplate the importance of having a CMMS in place.

Happy Facilities Management,
Team FacilitieDesk

ITIL and Facilities Management

Apr 03 2009 07:09:28 AM Posted By : nandini
Comments (0)

Its easy to agree that: Managing IT is not Managing Facilities.

ITIL the Information Technology Infrastructure Library did the good deed of conveying the message that, Facilities' seamless operation is important to manage efficient IT infrastructure (ITIL included Facilities Management as one of its criteria of discussion in ITIL V3.) to all IT folks that.

For in any organization the IT staffs or the System Administration team are the folks who can instantly realize the value of having a software in place with a zillion software available in the market to manage all aspects of IT like ServiceDesk, IT Operations, Application Management, etc,. Also they can help their counter parts in Facility Management teams to evaluate the right software and offer their suggestion.

ITIL and Facilities Management

Most of the SMBs will have the System folks handling the Facilties helpdesk too. Here the responsibility to very high to deploy a right software run their Facilities as efficiently as their IT operation.

With that thought i will leave you to contemplate the importance of having a CMMS in place.

Happy Facilities Management,

Team FacilitieDesk

South Africa needs FacilitiesDesk now!!

Mar 31 2009 05:40:11 PM Posted By : nandini
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Every facility or infrastructure, be it a Hotel or a Healthcare center, sport zone like stadium, multiplex in South Africa will have to be seemingly at its best!!, for in next 18 months,South African audiences and the world tourists visiting there will witness first hand the football World and Confederations Cups, Lions and Tri-Nations Rugby series and, unexpectedly, the Champions Trophy and IPL cricket tournaments.

FacilitiesDesk-South Africa

It is, by any standard, an astonishing sporting line-up...Now to all Facility Managers of every facility...Your facility needs to be seamlessly operating in order to run the season successfully.

You have to:

  • KnowledgeBase allows you to document best practices and solutions to common problems in an online knowledge base. The Knowledge Base acts as an effective knowledge sharing medium, boosting support productivity by leveraging collective knowledge and assists in effective knowledge management.

On the whole FacilitiesDesk becomes the moderator between you (& your team) and your facility zones..Have your facilities operations intact and serve effectively during enthusiastically expected sport season...

Integrated Facilities Management Software

Happy Facilities Management!!
From - Team FacilitiesDesk

Newz!!

Feb 23 2009 01:41:34 AM Posted By : nandini
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Well we have a news to share...Hello Users,

FacilitiesDesk has released its ServicePack 5500 for 5200, 5201 and 5202

New Features in this release are:

  • Grid Layout : I will come up with a new post explaining in detail about this interesting feature...for now, AutoCAD(Our earlier feature) and Grid layout are cool allies Facility Managers can use to intuitively judge and calculate space available...in order to optimize space utilization

o Hopping from FacilitiesDesk to ServiceDesk plus is made easy now for the technician who handles both the system

o When a user or supervisor wants to lodge a request to “ServiceDesk Plus” while they are logged in FacilitiesDesk, maintenance request form will have the necessary fields to route their ServiceDesk request to ServiceDesk Plus [provided the ServiceDesk Plus settings are incorporated in FacilitiesDesk]

  • Meeting room booking for recurrent meetings


Below are are fixes in this ServicePack Build 5500

1. Issue on Product Type Additional Fields has been fixed. Now the user will be able to get all his Meter Reading History while modifying Product Type Additional Fields as changes are made in Meter Type

2. Issue in Quick link open has been fixed

3. Issue in Pass through authentication in Single sing on is fixed

4. Add requester issue in maintenance form search has been fixed

Apart from these feature FacilitiesDesk 5 has localized versions available in Spanish and Russian

Download FacilitiesDesk ServicePack 5500 from: http://www.manageengine.com/products/facilities-desk/49448464/AdventNet_ManageEngine_FacilitiesDesk_5_2_0_SP-3_0_0.ppm

Thats for now from the Newz table!!

Happy Facilities Management
Nandini

Domain Focus for FacilitiesDesk....

Dec 28 2008 10:47:50 PM Posted By : nandini
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Hello All,

ManageEngine is busy wishing its users a very Happy Christmas Season and New Year ahead...

FacilitiesDesk wanted to convey our special greetings too...along with our wishes I also want to share a news worthy item on FacilitiesDesk...

As you all know FacilitiesDesk is an integrated facility management software offering standard CMMS edition and Enterprise CAFM edition both at an affordable price point...now we want add yet another perspective to FacilitiesDesk's offering..."Domain Focus"

Over a period of this one year there have been lots of additions to FacilitiesDesk's functionalities and inclusions of few new features too...with that we see ourselves ready to offer domain solutions...

As a first step to that we have our "Live Demo for Hospital Management" up and running. For more information on our new effort pl view: http://manageengine.adventnet.com/products/facilities-desk/hospital-management.html

More domain specific focus are in que....

With that team FacilitiesDesk wishes you all "A very Happy Christmas and a Prosperous New Year!!!"