I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk. First things first! The Project Management module in IT might not seem any different from the regular tool already existing in your setup, but certainly comes with its merits: The advantage of a value-added integration to your help desk makes a world of difference in the way you handle your IT. Let’s see how.
Configuring and setting up an ITIL environment is an enormous task with many hurdles that includes people, processes, third-party tools and various other factors. Having a separate Pr…
Rule out déjà vu with Problem Management
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement.
Purpose of Problem Management :
“The primary goal of problem management is to reduce adverse impacts caused by incidents and to avoid the recurrence of problems related to these incidents.”* More importantly, eliminating the root cause ensures that the incident itself doesn’t repeat again.
During a recent consulting scenario, we came across a ”wi-fi not working” incident. Users in a specific zone were unable to a…
ManageEngine and Microsoft Facts – Straight Up
I am responding again to Shijaz Abdulla’s post as I wanted to clear the air.
ManageEngine Respects Microsoft, A Lot
We have a lot of respect for Microsoft as a company and personally. I am sure most of us started off with Microsoft. My first computer was running Microsoft Windows; my first browser was IE; my first email was Hotmail. Microsoft is a company that has had a significant impact on the lives of many people and businesses in the computing era.
It’s true, and we all know it.
But, You Can’t Deny That Today Microsoft Is Lagging Behind in Technology
Today, I don’t use MS Windows or Internet Explorer or Hotmail, and that is the case with most people. Microsoft is still catching up with Bing, Zune, Win
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Facts Revealed: Beyond Microsoft Partner Technology Advisor’s Mythbusters
In Reponse to: http://www.microsoftnow.com/2012/02/how-a-manageengine-partner-spreads-fud.html
Facts Behind Mythbuster #1
I agree, it’s absurd to compare ManageEngine products with a complete enterprise-gas (oops class) datacenter/private cloud management suite from Microsoft. It’s possible that ManageEngine resellers expected Microsoft products to work out-of-the-box like ManageEngine products. Maybe they just downloaded the Microsoft SCOM and expected to see Linux and Unix management instantly. They did not know the complex procedure; installing SCOM is a detailed process:
- Install SCOM’s Cross Platform management pack (a cumulative pack is also available
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Section 179: Instant Tax Deduction Gives You Cash In Hand But 5 Days To Go
Expect The Forgot Password Storm, After Holidays
Self-Service Password Reset
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Ohayo Gozaimasu Tokyo, ITSMF Japan
End of Life!
- Can the machine be moved to another end-user with fewer needs?
- Conversely, is there another machine in the Agency that will meet this end-user’s needs?
- Even if the asset is obsolete, what about the parts, both hardware and software?
- Can the licensed software be used on other assets?
- Ca
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Are you using the right ITAM solution?
• Eliminate spending on unused software
Happy Working
Craft an Efficient & Rational—Software Usage Policy
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In the IT world, we have a tendency to envision end users as an occupational hazard—a risky yet inevitable part of our profession. After all, it appears employees will install just about any application they can get their hands on without regard for the potential licensing implications, compatibility issues, security holes, or bandwidth consumption. But can they be blamed? They’re trying to do their jobs just like us, but without the advantage (or curse) of understanding the budding implications of their actions.
What we rarely acknowledge is that the responsibility is on IT leaders to make sure human resources have the information they require—and are held liable—t
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- Facts Revealed: Beyond Microsoft Partner Technology Advisor’s Mythbusters
- ManageEngine and Microsoft Facts – Straight Up
- Software Licensing
- Meet SAM!
- Project Management in ITSM is not arm wrestling. It is simply thoughtful.
- IT Asset Management Best Practice!