<img src=”http://www.manageengine.com/products/service-desk/images/helpdesk-infographics.jpg” alt=”Different kinds of Help Desk Callers” /><p><em>Image originally posted on <a href=”http://www.manageengine.com/products/service-desk/helpdesk-infographics.html”>Help Desk Infographics, ManageEngine ServiceDesk Plus</a></em></p>
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I know many of you would already have a separate project management tool for managing your IT and would have jumped to the conclusion that you don’t really see the need for a Project Management module in a help desk. First things first! The Project Management module in IT might not seem any different from the regular tool already existing in your setup, but certainly comes with its merits: The advantage of a value-added integration to your help desk makes a world of difference in the way you handle your IT. Let’s see how.
Problem management is one of the processes that is often disregarded or ignored as not being important or critical, when in real time it is avoided due to lack of time. Problem management is simple and when understood properly and executed with discipline, it is quite easy to implement.
Purpose of Problem Management :
“The primary goal of problem management is to reduce adverse impacts caused by incidents and to avoid the recurrence of problems related to these incidents.”* More importantly, eliminating the root cause ensures that the incident itself doesn’t repeat again.
During a recent consulting scenario, we came across a ”wi-fi not working” incident. Users in a specific zone were unable to a…
I am responding again to Shijaz Abdulla’s post as I wanted to clear the air.
ManageEngine Respects Microsoft, A Lot
We have a lot of respect for Microsoft as a company and personally. I am sure most of us started off with Microsoft. My first computer was running Microsoft Windows; my first browser was IE; my first email was Hotmail. Microsoft is a company that has had a significant impact on the lives of many people and businesses in the computing era.
It’s true, and we all know it.
But, You Can’t Deny That Today Microsoft Is Lagging Behind in Technology
Today, I don’t use MS Windows or Internet Explorer or Hotmail, and that is the case with most people. Microsoft is still catching up with Bing, Zune, Win
Facts Behind Mythbuster #1
I agree, it’s absurd to compare ManageEngine products with a complete enterprise-gas (oops class) datacenter/private cloud management suite from Microsoft. It’s possible that ManageEngine resellers expected Microsoft products to work out-of-the-box like ManageEngine products. Maybe they just downloaded the Microsoft SCOM and expected to see Linux and Unix management instantly. They did not know the complex procedure; installing SCOM is a detailed process:
- Install SCOM’s Cross Platform management pack (a cumulative pack is also available
Self-Service Password Reset
- Can the machine be moved to another end-user with fewer needs?
- Conversely, is there another machine in the Agency that will meet this end-user’s needs?
- Even if the asset is obsolete, what about the parts, both hardware and software?
- Can the licensed software be used on other assets?
• Eliminate spending on unused software