Network Products Guide, an industry leading publication on information technologies and solutions, has named ManageEngine Applications Manager and ManageEngine Desktop Central winners of the 2009 Best Products and Services Award.

ManageEngine Applications Manager was awarded Best in Datacenter Management.

"Again this year our readers have voted on the technology and services that they've found to be superior and would recommend to their peers," said Rake Narang, editor-in-chief, Network Products Guide. "All of the editors here at Network Products Guide congratulate ManageEngine as our readers voted ManageEngine Applications Manager and Desktop Central as the best in their individual categories. ManageEngine's commitment to providing easy-to-use, affordable, yet powerful management software is exactly what IT administrators are looking for today."

"These awards go to the best technology products every year and we are honored that ManageEngine Applications Manager and Desktop Central have gained the trust of Network Products Guide readers around the world," said Girish Mathrubootham, vice president, ManageEngine. "We are committed to meeting our customers' needs by continually growing our family of installed and hosted management applications, and by keeping our prices low while increasing application capabilities and benefits."

To learn more, visit www.networkproductsguide.com.

Way to Go!!! ;-))

Susan

Want to integrate AppManager in your intranet?

May 09 2008 12:24:46 AM Posted By : susan
Comments (2)

The key is JSON Feeds!

You can integrate Applications Manager’s data in your intranet web page. We provide the Monitor Group and Monitor status in the form of JSON feeds (lightweight computer data interchange format, used as a simple alternative to using XML for asynchronously transmitting structured information between client and server).

To see the monitor group status, you can access this URL
<http://<AppManagerHostname>:<port>/jsonfeed.do?method=createMonitorGroupFeed>

To see the monitor status, you can access this URL

<http://<AppManagerHostname>:<port>/jsonfeed.do?method=createMonitorFeed>

For eg., a Sample file <jsonsample.html> that is used to parse the JSON data, is added to <AppManager_Home>/working/html directory.

Changes to be done in the <jsonsample.html>:

Change the hostname and port in the URL in first line in the sample file to suit your environment.

<script src=”http://< appmanagerhostname>:<port>/jsonfeed.do?method=createMonitorGroupFeed”>

If you want to view the monitor group status (Coming through JSON Feed), you can invoke URL -
http://<appmanagerhost>:<port>/html/ jsonsample.html

Susan

Thanks a Ton

Apr 22 2008 03:41:42 AM Posted By : susan
Comments (0)

A bug in our backup script - Don’t worry, the fix would be out in our next Service Pack. But we a owe a big thanks to Brett Peterson, VisionShare, Inc. He not only pointed out to the bug but also suggested a way to fix it up.

————

The bin/BackupDB.sh script contains a bug that prevents it from running to completion at any time in the A.M. The SQL dump filename is generated using the following command:

export name=`date +%F_%k_%M_%S`

The %k causes a space in the resulting filename if the hour is not two digits in length (i.e., anytime in the A.M.). This causes the MysqlZip invocation later in the script to not find the .sql file and error out.

I patched this by changing the command above to use %H instead of %k:

export name=`date +%F_%H_%M_%S`

This causes a two-digit A.M. hour to have a zero in the first position and thus no spaces in the file name.

————

Susan

Websphere Troubleshooting

Mar 21 2008 02:11:04 AM Posted By : susan
Comments (2)

Many a thanks to Satya Dinesh Babu Manne, one of our customers who had found a new way to troubleshoot websphere problem. The solution [What he has basically tried was instead of trying to reuse any existing ports which seem to be having some conflicts, he has defined some new ports and transport chains] is given below:

1) In WebSphere Admin Console, Navigate to Application Servers -> Server Name -> Web Container Settings -> Web Container Transport Chains

2) In this view which shows current transport chains, click on New Button

3) In the resulting wizard at step 1, Give a new name to this chain (I gave it WC_CacheMonitor_Inbound) , and from the template Drop Down box select Webcontainer (Chain 1) and click on Next

4) In Step 2 , give this a new port name to identify it , and the host , port values, For the Port I gave 9030 when creating on instance 1 and 9032 when creating on instance 2. Click on Next.

5) In Step 3, Click on Finish button.

6) Repeat the above steps for each server in Cluster (I got 4 servers)

7) Save Configuration Changes.

8) Navigate to Environment -> Virtual Hosts, Click on New button

9) In the Wizard, give a new name and click on OK button.

10) In the resulting window click on the new Virtual Host created and click on Host Aliases for that Virtual Host.

11) Add the Virtual Host by making sure to reflect the Host and Port numbers (like 9030, 9032 etc) which have been already been created in the previous steps for Web Container Transport chains.

12) Save the Configuration Changes.

13) Navigate to Applications -> Enterprise Applications -> perfServletApp –> Map virtual hosts for Web modules

14) Select the newly created Virtual Host from the Drop Down.

15) Save the Configuration Changes, and restart all Servers.

16) The perfservlet is now accessible though ports 9030 and 9032 against the hosts configured

I was able to configure and test a websphere monitor after making these changes.

Get the power to create your own custom monitor types - Take advantage of the latest feature in ManageEngine Applications Manager!

It allows users to monitor applications and devices that are not supported out-of-the-box. With custom monitors, you can even associate in house scripts in a more standardized manner, plus write monitoring code in any programming language say Java, Jython, Ruby, .NET, Perl, PHP, Unix Shell Scripts, Windows Batch Files, VBS Scripts or in 'C' etc and integrate the monitoring stats into App Manager for Reporting, Alerting and Service Views etc.

Custom Monitor

Typical ScenarioOne customer had six Siebel applications running in six different machines. Currently, out of the box support for Siebel Application is not available, he uses the Script Monitoring feature of ManageEngine Applications Manager to monitor his applications. He has identical scripts running in the 6 machines and they produce the same output in the output file in the respective machines. Now he configures them as six Script Monitors. This gives him an opportunity to monitor his Siebel applications. Using Script Monitor facility, he monitors the following attributes

  • transaction Router
  • server request processor
  • transaction processor

There are few disadvantages in his usage.

1. He has to give the same Output details while monitoring the Six siebel applications.
2. If he has to edit / add / delete the attributes , then he has to do so in all the six Script Monitors.
3. Further he would like to view them as specific six Siebel Monitors rather than six general Script Monitors.

Here comes the usage of New Monitor Type, that would avoid all the above inconveniences. You can now associate these scripts and model Siebel as one of the monitor types in Applications Manager.

1. Output Settings can be specified only once.
2. You could create any number of monitor instances for that particular type , just like any other in-built type say SAP / Weblogic / Oracle monitors in Applications Manager. While doing so, you just need to specify the Hostname and the corresponding Scripts
3. Adding / Deleting / Modifying attributes of some particular monitor type commonly will affect all the monitors of that monitor type.
4. Now you will be seeing six Siebel monitors rather than six Script Monitors.
5. Reports can be enabled for this type like any other type.

Have a look at how to demos - How to create Siebel Monitor type?

The same concept can be applied to any other application say for monitoring People Soft applications. You can have robust out of the box support for monitoring Forum Software, Custom Application Log Files on multiple servers etc. You can also build Business Intelligence Dashboards.

I believe, now you can realize the potential this feature offers ;-)

Susan

Happy Diwali

Nov 07 2007 03:20:45 AM Posted By : susan
Comments (0)

Tomorrow, Diwali will arrive with a big bang..Quite literally! It is celebrated in India as festival of Lights. Lamps signify the removal of darkness in one's lives, victory of good over evil.

May the light of happiness spread in our lives ;-)

Susan

Long Checkout Queues in Vegas Hotel

Oct 31 2007 03:40:43 AM Posted By : susan
Comments (0)

Happened to read this article in Computer World about how hotel reservations system crashed at MGM Mirage. It had caused check-in and check-out problems for thousands of guests in seven hotels in Las Vegas and elsewhere. "We haven't narrowed down the problem to a specific cause," the spokeswoman of MGM Mirage said. "I would be hesitant at this point to say it was the reservation system. The issue could lie in an underlying application or process."

This is definitely a nightmare for the IT department of the hotel. I would definitely not like to be in such a soup. :roll:

You can see for yourselves..how important it is to have a reliable application performance monitoring solution in place to foresee such problems, monitor proactively, and be able to alert the IT department beforehand.

No prices for guessing why Wynn, Las Vegas is not affected ! :lol:

Susan

Applications Manager 8 Released

Oct 17 2007 02:27:26 AM Posted By : susan
Comments (0)

We are glad to announce the release of Applications Manager 8 (build no. 8010).

The major highlight of this release is the support for monitoring SAP Servers. ManageEngine Applications Manager's SAP monitor (Add-On) enables the customers to the reap the benefits of effective SAP monitoring. The availability and performance of complex SAP environment can be easily monitored from a centralized web console.

The other significant features are

* Availability & Performance Dashboards: In all Monitor details page, the webclient has been enhanced by adding separate availability & performance dashboards. Availability tab, gives the Availability history for the past 24 hours or 30 days. Performance tab gives the Health Status and events for the past 24 hours or 30 days. List view enables you to perform bulk admin operations.

* DB2 Monitoring: TableSpace Status details of IBM DB2 can now be monitored using Applications Manager apart from the already existing connection statistics, performance statistics etc.

* Scalability of Reports enhanced: Performance of reports enhanced by segregating database.

* Support for monitoring .Net 2.0 applications added

Existing customers - take the service pack route to update to the latest

http://manageengine.adventnet.com/products/applications_manager/service-packs.html

Important Note: since there are database schema changes for reports, you would be required to migrate your data. This is taken care by the Service Pack Tool itself. However based on the size of data in your environment, migration may take 10 minutes to over 5 hours. Hence, please plan accordingly. Also take a backup of your data before applying the service pack.

Download Full Build from

http://manageengine.adventnet.com/products/applications_manager/download.html

Further, we would like to have your feedback about how you use Applications Manager to monitor your servers and applications. An insight into your usage would help us take the product to the next level. We would love to add it to Customer Testimonials.

Thanks n Regards,

Susan

SAP Monitoring

Jul 23 2007 08:23:37 AM Posted By : susan
Comments (2)

We are glad to announce that very soon Applications Manager will support SAP monitoring. To start off we will be showing metrics of important modules in SAP. This will cover metrics on Background Processing, Buffer, Dialog, Enqueue, Operating System and Spool. These metrics will be queried from the SAP CCMS module.

Below screenshots give a preview of what the SAP monitor screen will contain

Users can also view the System Errors caused by ABAP Dumps, Aborted Batch Jobs or Update Errors and any other critical message in the Syslog. Also, ability to Complete the alerts from Applications Manager GUI will be provided. This would enable users to manage alerts from a single console. Configuring thresholds and reporting on the collected metrics will as usual be available out-of-the-box.

Adding the monitor

As Applications Manager will be using the Java Connector provided by SAP to query the metrics, users will be required to download the SAP connector and keep the jar in Applications Manager classpath. Next step would be to just fill a simple form like other monitors.

Let us know your feedback and suggestions.

Cheers,

Jagannath

Wondering how?

Yep, you can integrate Dell OpenManage with Applications Manager using SNMP Trap Listener under Admin Tab in Applications Manager.

Dell OpenManage has the capacity to send SNMP traps and that can be received by Applications Manager. You can send the failures in OpenManage as SNMP traps to Applications Manager. The failures received as traps can be seen under Alerts tab, which also shows the failures in Applications Manager too. You can also get notifications from Applications Manager by associating actions ( EMail, SMS, Execute Program etc.,) that need to be executed when the trap is received.

To know more about SNMP Trap Listeners - check out

User Guide - SNMP Trap Listener

Susan