Applications Manager Blogs

[ <b>Currently:</b> Reading ]<br />Many times we get customers who find it difficult to send us the Support Information File (log files) as they are very huge. Also when running in production for a long time, the log files tend to grow very big.

Here is a small suggestion on how to handle this situation.

When nothing goes wrong a whole week, you can safely move the logs directory to say logs_0 folder after shutting down Applications Manager. A fresh set of log files get created and you can as well delete the logs_0 folder in the next clean up. You can also decrease the log level to ‘Print Fatal Errors‘ only option via the web client so that the amount of logging gets reduced. This has the added benefit of improving performance.

During evaluation, it is normally best to get the full log file. This is because it helps to identify if any previous action you have done, resulted in an erroneous behavior. Alternatively if there is an issue you can consistently reproduce, you can also rename (or delete) the logs and restart AM and execute the exact steps, reproduce the error and then create the support information file and mail our support team.

Please note we do have an alternate FTP location where you can upload a huge file if there is a need.

Want to see the status of your monitors on a plasma screen? Well .. we are working on a new feature - Plasma View.

The plasma view enables you to have a snapshot of what is happening with the monitors, at one glance. The screen can be just put

on the plasma screen, and you can have a look even when you are not in front of the monitor.

Here is the screen that we propose to put in - showing the recent critical monitors, monitor groups and alerts.

Our customers, Lukasz Kufel, Kelly Swanson, Albert Graham felt the necessity for such a view and initiated this activity.

Tell us what you feel about it - the information, the way it is put, fonts, or anything else that you want to!

Jaya.

We had a user asking for the ability to store reports indefinitely. Here is a way you can do that.

In a previous Service pack we added support for Scheduling of reports and getting it delivered to the inbox. In this feature, reports get generated and get stored in the <AppManager_Home>/Reports folder. It is never deleted by Applications Manager. This could be an option to get really old reports that are no more stored in the Applications Manager DB, if there is a need.

The downside: if you think you see a surge in the disk size utilization after configuring Schedule Reports, you may want to schedule cleaning up this folder once in a while.

Hope this helps.

Cheers !

We have released an update to our major release 7.

Now in build no. 7001, we have fixed the following issues

- Remote sessions opened in Server monitoring, issue fixed

- Script Monitoring issues fixed

- Issue in invoking MBean Operation in JMX 1.2 fixed

Existing customers, kindly download the service pack from

http://manageengine.adventnet.com/products/applications_manager/service-packs.html

Susan